driver trainer

It Fleet Automotive; Wenham Magna; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive services provider in the United Kingdom is seeking a driver trainer to join their training team. The successful candidate will train and support new drivers while delivering a two-day onboarding program. Responsibilities include conducting assessments, maintaining service standards, and addressing customer complaints. Experience in the vehicle transport industry is preferred. This role requires a motivated individual with a training background.

Qualifications

• Motivated individual with a training background.
• Experience or knowledge of the vehicle transport industry preferred.

Responsibilities

• Train and support new drivers/inspectors to ensure high-quality service.
• Deliver a two-day onboarding program (Day 1 online, Day 2 in-person).
• Drive and maintain standards within the driving team.
• Conduct driver assessments and retraining.
• Address customer complaints related to vehicle appraisals.
• Support operational processes such as equipment management.
• Work closely with the Transport Manager and other departments.

Skills

Training background

Knowledge of vehicle transport industry

Customer service experience

Job description

Overview

We are looking for a driver trainer to join our existing training team. The role will mostly be based at our head office in Raydon (CO7 6QD), with off-site traveling required where necessary. The successful candidate will be responsible for training and supporting new driver/inspectors up to IT Fleet Automotive standards, ensuring a consistent, high-quality customer service experience. The IT Fleet trainer delivers a two-day onboarding program (Day 1 online, Day 2 in-person). You will also be responsible for driving and maintaining standards within the Inspections/ driving team and providing ongoing development, assisting with audits, retraining and helping improve existing processes.

Responsibilities

• Train and support new drivers/inspectors up to IT Fleet Automotive standards to ensure a consistent, high-quality customer service experience.
• Deliver a two-day onboarding program (Day 1 online, Day 2 in-person).
• Drive and maintain standards within the Inspections/driving team and provide ongoing development, assisting with audits, retraining and helping improve existing processes.
• Conduct driver assessments and retraining.
• Address customer complaints related to vehicle appraisals.
• Support operational processes such as equipment management and driver retention initiatives.
• Work closely with the Transport Manager and other departments to maintain performance standards and foster strong relationships within the team.

Qualifications

• Motivated individual with a training background.
• Preferably with experience or knowledge of the vehicle transport industry.