Driver/Support Worker | Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 20,000 - 28,000; Full time

Job summary

A community health organization in Norwich is seeking a support worker for the Out of Hours Urgent Community Response Team. This role involves providing clinical support, driving nurses to home visits, and maintaining the service's operational efficiency. Ideal candidates should have a strong healthcare background and excellent communication skills. This position offers a fixed-term contract with a focus on urgent community nursing care.

Qualifications

• Experience in healthcare or community nursing preferred.
• Knowledge of SystmOne and assistive technologies.
• Ability to work efficiently under pressure.

Responsibilities

• Provide support in Out of Hours Community Nursing Service.
• Drive nurses to patient visits safely.
• Engage with clinical data entry and documentation.

Skills

Clinical support

Vehicle operation

Communication skills

Job description

An exciting opportunity to join the Out of Hours Urgent Community Response Team on a fixed term contract. This role will be to provide support to the Out of Hours Community Nursing Service overnight in the delivery of high standards of healthcare to patients within their own homes, care homes, the travelling community and in clinics. Our Aim is to avoid admissions to the acute setting by providing urgent community nursing care.

We cover all areas in Norfolk and Waveney, in teams, every night with the coordination team based at Norwich Community Hospital. We work in partnership with East Coast Community Healthcare to deliver care across Great Yarmouth and Waveney.

As part of the Urgent Community Response (UCR) Team you will be required:

• Work in partnership with the nurse coordinator to support deployment of clinical teams as directed.
• Drive Nurses to visits of patients.
• Undertake care under the supervision of the registered nurse.
• Engage in the use of SystmOne including mobile working.
• Engage with referral to discharge standard processes.
• To be aware of the demand and capacity model which will reflect workload needs at any given time.
• Engage in admission avoidance when required.

Find out more about working for our organisation here: https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Coordination support

Work as part of the clinical triage team within the Out of Hours Community Nursing service, and under the direction of a nurse coordinator, whilst on shift undertake the registering of referrals.

Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.

Ensure all documentation and record keeping undertaken in line with local SOP’s and Trust Policies.

Use assistive technology to support the allocation/ deployment of visits fairly and efficiently.

Assist with processing of urgent referrals by using geographical knowledge with the assistance of technology.

Work in accordance with the local processes and standard operating procedures as set out by the Trust.

Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.

Effectively communicate with teams deployed to visits.

Driver

Locate and drive the Out of Hours Nurse safely to designated address and back to the team’s base.

Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift.

Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors.

Interact with sat-nav devices including training and troubleshooting.

Effectively communicate with co-ordination team.

HCA

Assist the nurse with moving and handling patients as required.

Assist the nurse with clinical tasks where required.

Assist in the delivery and collection of equipment.

Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.

Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies.

This advert closes on Friday 21 Nov 2025