Driver Representative (Freelance), THE OUT - London

InMotion Ventures; Greater London; Hybrid; GBP 16,531 - 34,440; Part time

Job summary

A leading car rental service is seeking a Driver Representative in London. You will deliver and collect luxury cars while providing top-tier customer service. The role requires a full clean driving licence, with a preference for candidates coming from luxury service backgrounds. This freelance position offers flexibility with working hours and payment ranging from £12 to £25 per job, depending on location.

Qualifications

• Comfortable using apps on mobile devices.
• Previous customer service experience for a luxury brand is desirable.
• Must consent to a DBS check.

Responsibilities

• Deliver and collect luxury cars across London.
• Check cars are in immaculate condition pre- and post-rental.
• Provide excellent customer service.

Skills

Customer service

Driving

Communication skills

Time management

App proficiency

Education

Full clean GB or EU driving licence held for a minimum of 5 years

Job description

At THE OUT, we deliver all our rental cars to customers in London and occasionally across the UK, but we don't just leave the keys and disappear. Our drivers are also there to help customers understand how to use the cars. From pairing their phones with the onboard Bluetooth to understanding the best way to charge them. We'll get you ready for a road trip before walking away.

Requirements

We're looking for a mix of driving + customer service + brand representative.

The Driver Representative is a super important role. In fact, it's the only time our customers ever meet people from THE OUT. It is the part of the service customers rate the most.

This is a Freelance, Self‑employed Zero Hour Contract role. You decide when you want to work and how many deliveries you want to do. Jobs are released daily through our Driver app.

Deliveries take place during our operating hours

• Monday to Sunday
• Busiest periods: Friday, Saturday, Sunday, Monday

The key responsibilities are

• Delivery and collection of luxury cars across London and surrounding areas
• Checking cars are in immaculate condition pre‑ and post‑rental
• Provide excellent customer service with outstanding professionalism
• Maintain record logs to ensure a smooth running of operations

We are looking for candidates who are

• Comfortable using apps on mobile devices
• Loves to engage with customers and delivers outstanding levels of service
• Takes ownership of customer needs and complaints
• Is passionate and knowledgeable about the cars
• Can drive safely in dense urban areas and has experience driving large vehicles
• Has good communication and time management skills
• Maintains a professional appearance
• Is flexible to work on weekends

Skills & Qualifications

• Ownership of a full clean GB or EU driving licence held for a minimum of 5 years – no endorsements
• Previous customer service experience for a luxury brand is desirable
• Successful applicants will be required to consent to a disclosure and barring service check (DBS)

As this role involves more than ‘just' driving nice cars, we are looking for people with positive, customer‑friendly attitudes. Individuals who go above and beyond what they're asked. We are especially looking for people from luxury hospitality and customer service roles.

Job Types: Freelance, Zero hours

Payments: £12.00 – £25.00 per job depending on location

Schedule

• Monday to Sunday availability
• More shifts on the weekend
• Choose the hours you work

Experience

• Driving: 5 years (required)

Working Locations: Shepherds Bush Hub and all across London

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF, [e-mail]) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third‑party, you also extend this permission to our end client. We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, which stores data in the U.S. and is fully compliant with EU data protection laws, and we will not share it with anyone else. We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 24 months. Here’s a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law). You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data. If you have not heard back from us after 3 weeks, please assume your application has been unsuccessful.