Driver Care Fleet Adviser

Pertemps; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency in Birmingham is looking for a Driver Care Fleet Adviser. The role involves managing customer service inquiries related to vehicle maintenance and repairs. Ideal candidates should have strong customer service skills, be calm under pressure, and possess good admin capabilities. This temporary ongoing position offers hybrid working with 3 days in office and a pay rate of £12.50 per hour.

Benefits

Hybrid working (3 set office days)

Supportive team environment

Opportunity to grow and develop

Qualifications

• Customer service experience, ideally in a contact centre or service environment.
• Ability to remain calm, empathetic and professional under pressure.
• Strong admin skills and PC proficiency.
• Comfortable working to targets and deadlines.

Responsibilities

• Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles.
• Assist customers who have broken down and organise recovery.
• Book services with suppliers and arrange courtesy or rental vehicles.
• Schedule additional services as needed.
• Keep customers updated and elevate concerns when necessary.
• Support the team with ad hoc tasks.

Skills

Customer service experience

Calm under pressure

Strong admin skills

PC proficiency (Word, Excel, Outlook)

Comfortable working to targets

Job description

Driver Care Fleet Adviser

Location: Birmingham (near NEC)

Hybrid: 3 days in office (Tue–Thu)

Type: Temporary ongoing

Pay: £12.50

We’re looking for a confident, approachable communicator who thrives in a fast-paced environment and can keep calm under pressure. If you’re great at listening, asking the right questions, and providing exceptional customer service, this role is for you.

What you’ll do:

• Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles
• Assist customers who have broken down and organise recovery promptly
• Book services with suppliers and arrange courtesy or rental vehicles
• Schedule additional services as needed
• Keep customers updated and elevate concerns when necessary
• Support the team with ad hoc tasks

What we’re looking for:

• Customer service experience (ideally in a contact centre or service environment)
• Ability to remain calm, empathetic and professional under pressure
• Strong admin skills and PC proficiency (Word, Excel, Outlook)
• Comfortable working to targets and deadlines
• Motor industry experience is a plus, but not essential

Why join us?

• Hybrid working (3 set office days)
• Supportive team environment
• Opportunity to grow and develop

If you are interested, please apply or get in touch with David Bristol at 0121 643 5000 or via email at [e-mail]!