Driver Care Fleet Adviser

Holman Enterprises; Birmingham; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading service provider in Birmingham is looking for a Driver Care Fleet Adviser to join their Operations Team. This permanent position offers hybrid working after an initial training period. Responsibilities include managing customer inquiries related to vehicle services and repairs. The ideal candidate should possess customer service experience and strong administrative skills. Competitive salary of around £26,000 depending on experience.

Benefits

25 days annual holiday (+ 8 bank holidays)

Floating Day Holiday for Birthday

Group Personal Pension Plan

Death in Service insurance

Critical illness insurance

Free parking

Health cash plan

Rewards for service excellence

Free Breakdown cover

Support for further education

Qualifications

• Experience in a service or contact centre environment is essential.
• Ability to remain calm, empathetic, and professional.
• Proficient in PC use and grasping new software applications quickly.

Responsibilities

• Handle customer calls for service, maintenance, and repairs.
• Organise and schedule service and maintenance with suppliers.
• Keep customers informed about progress and escalate concerns.

Skills

Customer service experience

Calm under pressure

Administrative skills

Intermediate PC skills

Target and deadline oriented

Motor industry knowledge

Education

Good general level of education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We have an exciting opportunity that has arisen for Driver Care Fleet Adviser to join our growing Operations Team here at Holman UK. The role is based in our Birmingham office, near the NEC, with the opportunity for hybrid working (3 set days per week in office, Tuesday - Thursday) following an initial 6‑month training period. This is a permanent opportunity, and we are looking to pay circa £26,000 depending on skills and experience.

Key Responsibilities

• Take incoming calls from customers who wish to organise service, maintenance and repairs for their company vehicles
• Receive calls from customers who have broken down
• Organise and book service, maintenance and repairs with the appropriate suppliers
• Ensure that recovery vehicles are organised promptly
• Organise courtesy vehicles or make first arrangement for rental vehicles
• Schedule other ancillary services as required
• Keep customers and other interested parties informed of progress
• Escalate any concerns to the department Team Leader
• Ad‑hoc tasks as required by the business

What are we looking for?

• Experience of working within a customer service related role is essential, ideally in a service or contact centre environment
• Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
• A good general level of education is required
• Sound administrative skills are essential
• Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
• Comfortable working to targets and deadlines
• Experience in the motor industry is desirable, but not essential

What’s in it for you?

• 25 days annual holiday entitlement (+ 8 bank holidays)
• Floating Day Holiday in lieu of Birthday
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Free parking
• Health cash plan helping with the costs of medical, dental and optical treatment
• Partners In Excellence rewards – Partner of the Quarter, Partner of the Year, Bonus
• Free Breakdown cover (eligible employees – service related)
• Long Service Awards, Support for further education / employee development.

The need to know parts

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.
• Please also be aware we do not provide sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.