Drainage Team Leader

Anglian Water Services Ltd; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading water services provider is seeking 5 Team Leaders in the City of Westminster to provide support and guidance to their teams. The role involves ensuring customer experience excellence and compliance with company standards. Ideal candidates will have strong leadership skills and proven experience in customer service, alongside excellent communication abilities. Join a dynamic team dedicated to personal growth and efficiency within a flexible working environment.

Benefits

26 days leave + bank holidays

Flexible working culture

Competitive pension scheme

Life Assurance at eight times salary

Bonus Scheme

Flexible benefits to support wellbeing

Excellent Family Leave package

Qualifications

• Ability to converse over multiple locations and geographies.
• A proven record of improving customer service.
• Proven leadership knowledge and experience.

Responsibilities

• Provide support and guidance to your team.
• Champion customer experience and lead change.
• Ensure compliance with company procedures and metrics.

Skills

Strong leadership skills

Excellent communicator at all levels

Proven experience within a Customer Service environment

Excellent judgement and decision-making skills

Excellent organisational skills

Business and commercial acumen

Ability to build and maintain effective relationships

Knowledge of legislative and regulatory requirements

Ability to self-motivate

Job description

We are recruiting for 5 Team Leaders to join us on a permanent basis, within our Drainage teams in Development Services. Utilising exceptional leadership skills, you will provide support and guidance to your team, inspiring a culture of excellence and developing team members to fulfil their potential. You will champion customer experience using our Make Today Great campaign and have the customer at the heart of everything you do. A key part of this role is to lead a high performing team with direct line management of team members. Providing inspiring leadership, you'll help to create and deliver change, training and development plans, and support your team to maximize efficiency and effectiveness. You will ensure compliance with company procedures, Water UK & Ofwat metrics and challenge yourself to outperform our DMeX goals. Collaborating with other teams you will deliver short, medium and long-term plans to embed a resilient, supportive, performance-based culture across Development Services.

You’ll be a highly motivated, inspiring leader, as well as:

• Strong leadership skills
• Excellent communicator at all levels
• Able to build and maintain effective internal and external stakeholder relationships
• Proven experience within a Customer Service environment
• Ability to demonstrate an affinity with the customer and understand how service improvements can be achieved
• A proven record of improving customer service
• Proven leadership knowledge and experience
• Knowledge of legislative and regulatory requirements e.g GDPR
• Business and commercial acumen
• Excellent judgement and decision-making skills
• Excellent organisational skills
• Flexible and self-motivated
• Ability to converse over multiple locations and geographies

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We're proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award. We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

Benefits:

• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A flexible working culture
• Competitive pension scheme - we double-match your contributions up to 6%
• Life Assurance at eight times your salary
• Personal Accident cover - up to 5x your salary
• Bonus Scheme
• Lots of great discounts
• Flexible benefits to support your wellbeing and lifestyle
• Paid time off when you're physically and mentally unwell
• An excellent Family Leave package - to help you support your family