Drainage Support officer

United Utilities; Carlisle; On-site; GBP 28,000 - 34,000; Full time

Job summary

A water utility company in Carlisle is seeking an individual to provide comprehensive administrative support to a multi-functional team within the drainage area. Responsibilities include tracking complaints, supporting team communications, and managing inventories. Ideal candidates will be team-oriented, possess strong IT skills, and have a minimum of GCSE qualifications in math and English. This is a full-time, permanent position with competitive benefits and salary.

Benefits

A generous annual leave package

A competitive pension scheme

Performance-related bonus scheme

Comprehensive healthcare plan

Gym and wellness benefits

Employee Assistance Plan

Qualifications

• Good time management skills with the ability to meet deadlines.
• Effective communication abilities with internal and external stakeholders.
• Flexible and supportive team player.

Responsibilities

• Provide administrative support to the Drainage Area team.
• Co­ordinate internal and external communications.
• Track progress of complaints and information requests.

Skills

Good time management skills

Ability to work as a member of a team

Effective communication skills

Flexibility and a willingness to support others

Excellent IT skills

Experience of IT systems

Driving licence and access to suitable vehicle

Education

Educated to level 2, including mathematics and English at grades A-C

Tools

Microsoft Office

GIS/mapping systems

SAP

Job description

About Us

Salary - 28,849

Work Type - Onsite

Job Location - Willowholme Wastewater Treatment Works, Willowholme Ind Estate, Carlisle, Cumbria, CA2 5SH

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long‑term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company‑funded scheme
• MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

You’ll provide a wide range of administrative support to a multi‑functional Drainage Area team of up to 80 colleagues who are responsible for carrying out both reactive and planned work on the wastewater network and associated powered and non‑powered assets.

Accountabilities & Responsibilities

You’ll be responsible for supporting the Integrated Drainage Area through the studying processing and monitoring/tracking of progress of outputs. Tracking written and escalated complaints and information requests received into the Drainage Area office, ensuring that Service Level Agreements (SLA's) are met.

You will also be responsible for:

• Co‑ordination of internal and external communications e.g. written complaints, requests for information etc and allocation to the appropriate member of the team.
• Supporting SIM/CMEX multifunctional teams to allocate customer contacts to appropriate team and help identify unresolved jobs and potentially dissatisfied customers.
• Provision of administrative support at meetings e.g. note taking and minutes distribution.
• Tracking action logs and the completion of actions and escalates where required.
• Monitoring vehicle/tools and equipment inventory.
• Stock control and procurement of goods and services e.g. uniform, stationary, tools, equipment, PPE etc.
• Population of shift and standby rota's.
• Booking training courses for team members including liaison with scheduling teams to ensure non‑availability is recorded.
• Recording and collation of regulatory, statutory and performance data to ensure compliance with internal and external audit requirements.
• Logging all asset surveys e.g. CCTV, equipment inspections etc. on appropriate trackers.
• Collation of daily vehicle check sheets and defect notices.
• Collation of fuel card transactions.

Technical Skills & Experience

• Good time management skills – able to work to deadline and achieve objectives.
• Ability to work as a member of a team.
• Effective communication skills – able to liaise with internal and external stakeholders.
• Flexibility and a willingness to support others.
• Excellent IT skills including the use of Microsoft Office programmes, particularly Excel, Word, Access and PowerPoint.
• Experience of IT systems such as GIS/mapping (e.g. OneMap), SAP – Preferable, not mandatory.
• Driving licence and access to suitable vehicle to travel to off‑site meetings.

Qualifications

To be considered for this role you’ll need to be educated to level 2 i.e. GCSE or equivalent, including mathematics and English at grades A-C.

Other

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.

This role is not eligible for the visa sponsorship.