Drainage Assistant

Thermatic Group; Garden City; Remote; GBP 24,000 - 32,000; Full time

Job summary

A leading drainage services provider seeks a drainage technician to support client services by conducting maintenance and surveys. The successful candidate will have drainage experience, knowledge of CCTV equipment, and excellent communication skills. This fully remote role offers a standard working week with the possibility of overtime and numerous employee benefits including private medical insurance, additional holidays, and a pension scheme.

Benefits

Opportunities to increase pay through overtime

28 days holiday + a day off on Birthday

Additional holidays after 2 years

9% auto-enrolment pension contributions

Death in Service Insurance

Extensive Healthcare & Wellbeing provisions

Qualifications

• Minimum 1 year’s drainage experience.
• Working knowledge of drainage systems.
• Confident problem solver.
• Excellent communication skills.
• Sound understanding of Health & Safety obligations.

Responsibilities

• Assist with drain surveys and CCTV maintenance.
• Provide accurate timesheet information.
• Support drainage teams in meeting SLAs.
• Maintain positive client relationships.
• Escalate site issues via appropriate channels.

Skills

Drainage experience

Communication skills

Problem solving

Health & Safety knowledge

Tools

Pushrod cameras

Crawler camera systems

Job description

This is a fully remote role and requires a full UK driving licence. This role will support the effective, efficient, and safe delivery of our client services by attending client sites to conduct planned and reactive maintenance. The ideal candidate will have previous drainage experience and will be familiar with assisting in a drain survey team. They will have knowledge of using pushrod cameras and crawler camera systems, have knowledge of basic maintenance for pushrod cameras and crawler camera systems, and can carry out high-pressure water jetting tasks (where required). Ideally you will hold the relevant competencies, but where training gaps are evident or where refresher courses are needed, we will offer full support and training will be provided.

Responsibilities

• Working on commercial and industrial sites assisting with carrying out drain surveys and carrying out the basic maintenance of CCTV survey equipment.
• Providing accurate timesheet information to designated timeframes.
• Supporting drainage and contract teams with meeting SLAs by attending client premises within the desired time frame.
• Supporting Thermatic with maintaining positive client relationships through on-site interactions with representative and customers of our clients.
• Escalating any major site issues or incidents via the appropriate channel and within acceptable timeframes.

Qualifications & Experience

• Minimum 1 year’s drainage experience.
• Working knowledge of drainage systems.
• Confident problem solver.
• Excellent communication skills.
• Sound understanding and experience of meeting Health & Safety obligations.

Desirable

• Manual handling.
• First Aid.
• Confined Space entry certified.
• Asbestos Awareness Certified.
• CSCS Card.
• Working knowledge of unblocking drainage systems.

Benefits

• Opportunities to increase take home pay through overtime.
• 28 days holiday (inc bank holidays) + a day off on your Birthday.
• Additional holidays after 2 years' service (1 per year up to a max of 5 holidays).
• Auto‑enrolment Pension - 9% combined contributions.
• Death in Service Insurance @ 4 X salary.
• Extensive Healthcare & Wellbeing provisions including:

• Private Medical Insurance - excess paid.
• Dental & Optical cash back scheme.
• Employee Assistance Programme.
• Access to virtual GP support.
• Health discounts.
• Access to annual health screening.

• Enhanced Family Leave policies.
• Company events.
• Referral bonus.
• Long Service Awards & Loyalty Holidays.

Hours & Location of Work

Monday to Friday, 7.30am to 4.30pm - 42.5 hour working week. Whilst this is our company standard working week, our clients sometimes require "out of hours" work and early starts/late finishes and weekend working are to be expected.