Doorperson - Front Office (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 31,000; Full time

Job summary

A leading hotel in London is seeking a Doorperson to join their Front Office Team. You will be responsible for greeting guests, managing the forecourt, and providing valet parking service. The ideal candidate will have previous experience in a five-star hotel, excellent communication skills, and a passion for guest service. This role offers competitive annual earnings and various employee perks, including discounts and complimentary meals.

Benefits

Annual earnings up to £30,348.16

Complimentary night stay

Employee discounts up to 50%

Complimentary meals on duty

Uniform provided and laundered

Refer a friend bonus

Cycle to work schemes

Annual season ticket loans

Employee recognition schemes

Qualifications

• Passionate about creating unique and memorable stay experiences.
• Well presented and capable of clear communication.
• Able to anticipate guest needs.

Responsibilities

• Greet customers with a warm welcome and provide efficient service.
• Control traffic flow and manage the forecourt area.
• Provide Valet parking service and communicate charges.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Pleasant telephone manner

Education

Previous experience as a Concierge

Job description

#JoinOurHappiness

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as aDoorperson within our Front Office Team!

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it withtheir fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.
Joining our independently owned and 5–star hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

Annual earnings up to £30,348.16 (£26,348.16 base salary + non-contractual tronc)

• Service Charge from Room Revenue
• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus
• Cycle to work & workplace pension schemes
• Annual season ticket loans
• Employee recognition schemes and Social Committee events including gala dinners and much more!

In your role as aDoorpersonwithin our Front Office family, you will be surrounded by a dynamic and passionate team working in a fast paced environment. Creativity will be key to your role and success, as you will be committed to providing the best service to our guests.

Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. We are looking for a Concierge whoshares a passion for excellence and will infuse enthusiasm and passion into everything they do. The Concierge will respond to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

As aConcierge, you will be passionate about creating the most unique and memorable stay experiences for our guests. As an excellent and confident communicator, you willhave the ability to interact with guests and make them feel welcome and cared for during their stay at the Royal Lancaster.

Successful candidates for ourConciergeopportunitywillneed to be well presented, have excellent communication, interpersonal, problem solving skills and a pleasant telephone manner. We anticipate applicants will have previous experience as a Concierge and will have worked in a five star hotel.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

• To ensure all customers are greeted with a warm welcome and to provide an efficient, proactive and memorable service in all areas of the hotel to all guests and visitors.
• Smooth running of the forecourt including; control of the traffic flow in and out, hailing taxi’s, keeping the forecourt area tidy, load and unload luggage in the cars or taxis for customers, monitor the hotel entrance for suspicious activity and reports any such activity to Guest Safety.
• To provide a Valet parking service for arriving and departing guest’s with detailed explanations in regards of the charges.
• To carry out any reasonable request made by a senior member of management and to be fully conversant with Hotel Fire Procedures, Company Security Procedures, Health & Safety Policy & Procedures and The Departmental Standard Operating Procedures.
• To be capable of clear communication including giving directions, to handle face-to-face enquiries from clients in a polite, efficient and friendly manner at all times and to anticipate guest needs with use of available knowledge and resources to meet these needs.

All applicants must be legally eligible to work in the UK.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award winning family!