Doorperson - Concierge - The Landmark London

The Landmark; Greater London; On-site; GBP 25,000 - 29,000; Full time

Job summary

A prestigious hotel in Greater London is looking for a motivated Doorperson to join the Concierge Team. The role requires an individual with a friendly demeanor and a commitment to guest service. As a Doorperson, you'll assist guests with their luggage and provide a warm welcome. This full-time position includes a competitive salary of up to £28,460.86 alongside various benefits like discounts on services, medical insurance, and development support.

Benefits

Pension with contributions

50% discount at properties

Complimentary stay after probation

Access to private medical insurance

Employee recognition schemes

Qualifications

• Positive energy to support a fun environment.
• Ability to assist guests courteously.
• Strong commitment to delivering excellent service.

Responsibilities

• Greet guests with warmth and assistance.
• Ensure smooth traffic flow at hotel entrance.
• Assist guests with luggage during arrival and departure.

Skills

Friendly demeanor

Good communication

Customer service orientation

Job description

Enrich the Journeys of our People and our Guests as our Doorperson!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

We are currently looking for a passionate Doorperson, to join our Concierge Team on a permanent, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Benefits

Annual earnings up to £28,460.86 (£25,460.86 base salary+ non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Responsibilities

• Greet arriving guests in a friendly and courteous manner, using their name if known, welcome them to the hotel; open car/taxi and hotel doors, and assist guests departing with cars.
• Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.
• Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest
• Perform tasks as delegated by the Concierge on duty to provide maximum guest service; demonstrate a high standard of personalised, friendly and professional service at all times
• Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.
• Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.

You will be required to work 40 hours per week, on a shift rota.

About the hotel

• One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Doorperson role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK