Door Attendant - Concierge - Jumeirah Carlton Tower

Jumeirah Carlton Tower; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a Concierge Door Attendant to create a warm first impression for guests, ensuring seamless arrivals and departures. Candidates should have at least 1 year of experience in a similar role, strong customer service skills, and a valid UK driving licence. This position offers an inclusive work environment and various benefits including healthcare and professional development opportunities.

Benefits

Supportive work environment

Learning & Development opportunities

Colleague discounts on food and hotel stays

Healthcare and insurance benefits

Uniform dry cleaning

Meals on duty

Employee Assistance Program

Wellness benefits

Qualifications

• Must hold a valid UK driving licence.
• Minimum 1 year of experience in a similar role, ideally in a luxury hotel.

Responsibilities

• Greet guests warmly and assist with luggage handling.
• Direct guests to reception, announcing them when possible.
• Maintain cleanliness at the hotel’s entrance.
• Liaise with valet parking attendants.
• Assist with moving vehicles to and from car park.
• Report issues promptly to the Concierge team.

Skills

Customer service skills

Professional presentation

Excellent communication

Ability to handle physical tasks

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About Jumeirah Carlton Tower

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is a landmark address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rarity in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

An opportunity has arisen for a Concierge Door Attendant to join our team at Jumeirah Carlton Tower. This role is essential in creating a warm and professional first impression for guests, ensuring seamless arrivals and departures.

Main Duties & Responsibilities

• Greet guests warmly and assist with luggage handling upon arrival and departure.
• Direct guests to reception, announcing them by name when possible.
• Maintain cleanliness and order at the hotel’s entrance, driveway, and car park.
• Liaise with valet parking attendants to manage guest vehicles safely and efficiently.
• Assist with moving vehicles to and from the car park entrance when required.
• Report any defects or issues promptly via HotSOS or to the Concierge team.

About You

• Must hold a valid UK driving licence and be confident driving luxury vehicles.
• Minimum 1 year of experience in a similar role, ideally in a luxury hotel.
• Strong customer service skills and professional presentation.
• Ability to work outdoors and handle physical tasks safely.
• Excellent communication and a courteous, proactive attitude.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee Assistance Program
• Wellness benefits – Chiropodist, flu jabs, and more