Domiciliary care coordinator

Invest Solutions Limited; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A care service provider in Southampton is looking for a Care Coordinator to oversee care packages and assign care workers. The ideal candidate has at least a year of experience in domiciliary care, excellent communication skills, and a Level 2 Diploma in Health and Social Care. This role offers a supportive work environment and opportunities for professional development.

Benefits

Supportive working environment

Opportunities for professional development

Comprehensive training and induction programme

Competitive salary and benefits package

Qualifications

• At least one year of experience as a Care Coordinator in a domiciliary care company or agency.
• Self-motivated, proactive, and responsible.
• Reliability, trustworthiness, high integrity, and sound judgement.

Responsibilities

• Accept care packages and assign care workers to service users appropriately.
• Ensure compliance with CQC requirements and maintain high standards of care.
• Conduct telephone monitoring and service user visits, ensuring service quality.

Skills

Communication skills

Problem-solving skills

Attention to detail

Customer service orientation

Flexibility

Education

Level 2 Diploma for Health and Social Care (QCF)

Tools

Care Planner or other relevant software

Job description

Responsibilities

• Accept care packages and assign care workers to service users appropriately.
• Produce care workers’ rotas and ensure that the service user’s care plan and care worker files are complete.
• Use electronic monitoring software to monitor care workers’ attendance and visit timeliness.
• Arrange care reviews and risk assessments for service users with the field supervisor.
• Conduct telephone monitoring and service user visits, ensuring service quality.
• Liaise with clients, local authorities, and other stakeholders.
• Support the HR team in recruiting care workers and manage care worker supervision.
• Represent the company at meetings with officials and service commissioners.
• Attend training events and keep skills and knowledge of industry best practice up to date.
• Ensure compliance with CQC requirements and maintain the highest standards of care at all times.
• Manage the smooth running of visits to our clients as a key role in the company.

Qualifications

• High level of commitment and flexibility.
• Ability to work autonomously and within a team.
• Self‑motivated, proactive, and responsible.
• Excellent communication and interpersonal skills.
• Strong problem‑solving skills and ability to think outside the box.
• Impeccable attention to detail.
• Customer service orientation and a keen team player.
• Initiative, drive to learn, and a desire to succeed.
• Reliability, trustworthiness, high integrity, and sound judgement.
• Flexibility.

Experience & Skills – Care Coordinator

• At least one year of experience as a Care Coordinator in a domiciliary care company or agency.
• Level 2 Diploma for Health and Social Care (QCF).
• Familiarity with Care Planner or other relevant software.
• Previous experience as a care worker.

Benefits

• Supportive and friendly working environment.
• Opportunities for professional development and career progression.
• Comprehensive training and induction programme.
• Competitive salary and benefits package.
• Employee well‑being and assistance programmes.

How to Apply

We would love to hear from you if you are passionate about providing high‑quality care and meet the above requirements. Please submit your CV.

Verity Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Commitment to Safer Recruitment: all successful applicants will be subject to a thorough vetting process, including:

• Enhanced Disclosure and Barring Service (DBS) check.
• Verification of qualifications and experience.
• Comprehensive reference checks, including a recent employer reference.