Domestics Assistant Manager

Medirest; City of Westminster; On-site; GBP 32,000 - 52,000; Full time

Job summary

Medirest at Springfield Hospital in London is seeking a proactive Domestic Assistant Manager to lead the domestic services team. You will ensure safe, clean, and welcoming environments for patients, visitors and staff while upholding infection prevention standards.

You will supervise supervisors, manage rotas and workforce planning, and drive continuous improvements to meet KPIs and service standards in a fast-paced hospital setting.

Qualifications

• Experience in domestic services, healthcare, or similar operational settings.
• Experience supervising or managing teams.
• Strong knowledge of compliance, health and safety, and service standards.
• Excellent communication and people management skills.
• Organised, proactive, and able to prioritise effectively in a fast-paced environment.
• Experience with audits, rotas, workforce planning, or quality assurance is desirable.
• Committed to delivering exceptional service and patient wellbeing.

Responsibilities

• Support the day-to-day delivery of high-quality domestic services across patient and non-patient areas
• Ensure compliance with cleaning standards, infection prevention protocols, and Health & Safety regulations
• Lead, motivate, and develop supervisors and domestic teams to achieve operational excellence
• Assist with audits, inspections, quality monitoring, and continuous improvement initiatives
• Support workforce planning, rota management, and resource deployment
• Maintain strong working relationships with hospital teams and key stakeholders
• Monitor service performance against KPIs and implement improvements where required
• Promote a positive, patient-focused culture across the domestic services team

Skills

Team leadership

Healthcare environment experience

Compliance & safety

Communication skills

Organised & proactive

Job description

We're looking for a proactive, people-focused Domestic Assistant Manager to support the delivery of outstanding domestic services at Springfield Hospital, one of London's leading healthcare facilities. Working with Medirest (Compass Group), you'll play a vital role in ensuring a safe, clean, and welcoming environment for patients, visitors, and staff. Your leadership will help maintain the highest standards of cleanliness, compliance, and service excellence across the hospital.

What You'll Do

• Support the day-to-day delivery of high-quality domestic services across patient and non-patient areas
• Ensure compliance with cleaning standards, infection prevention protocols, and Health & Safety regulations
• Lead, motivate, and develop supervisors and domestic teams to achieve operational excellence
• Assist with audits, inspections, quality monitoring, and continuous improvement initiatives
• Support workforce planning, rota management, and resource deployment
• Maintain strong working relationships with hospital teams and key stakeholders
• Monitor service performance against KPIs and implement improvements where required
• Promote a positive, patient-focused culture across the domestic services team

• Experience within domestic services, soft FM, healthcare, or a similar operational environment
• Previous experience supervising or managing teams
• Strong understanding of compliance, health and safety, and service standards
• Excellent communication and people management skills
• Organised, proactive, and able to prioritise effectively in a fast-paced environment
• Experience with audits, rotas, workforce planning, or quality assurance processes is desirable
• A commitment to delivering exceptional service and supporting patient wellbeing

Compass Group is a global leader in food and support services, employing over 590,000 colleagues worldwide. Through Medirest, we provide specialist support services to healthcare environments across the UK.

We're committed to developing our people, fostering an inclusive workplace, and creating environments where colleagues, patients, and communities can thrive.

Springfield Hospital, Tooting