Domestic Supervisor

ISS Facilities Services; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facility management company in Coventry is looking for a dedicated Domestic Supervisor to oversee cleaning operations within a healthcare environment. The role involves managing a team of about 15 staff, ensuring cleanliness, conducting audits, and maintaining hygiene standards. Applicants should have supervisory experience in similar settings and excellent people skills. This position offers a permanent contract with competitive hours, emphasizing inclusivity and diversity in hiring.

Qualifications

• Previous supervisory experience in a similar setting.
• Strong understanding of hygiene standards.
• Basic computer skills for record-keeping.

Responsibilities

• Manage a team of approximately 15 cleaning staff.
• Ensure high standards of cleanliness and compliance.
• Organise quality control inspections with managers.

Skills

Supervisory experience in healthcare

Cleaning and hygiene standards knowledge

Basic computer skills

Excellent people skills

Job description

Domestic Supervisor

Contract: Healthcare

Location: Coventry, CV2 2DX

Hours of work: 37.5

Contract Type: Permanent

Working Pattern: Monday to Sunday, 12:00–20:00, working every other weekend. When working a weekend, you will receive two days off during the week.

We are seeking a dedicated and organised Domestic Supervisor to manage a floor comprising 5–6 wards and lead a team of approximately 15 front‑line cleaning staff. This role is pivotal in ensuring the delivery of an effective and efficient domestic service within a healthcare environment. You will be responsible for day‑to‑day operations, including auditing, staff supervision, and maintaining high standards of cleanliness and compliance.

Key Responsibilities

• Ensure the provision of an effective and efficient domestic service under the direction of the Domestic Services Manager / Facilities Manager.
• Maintain clear and effective communication within the Domestic Department.
• Participate in staff‑related processes, including recruitment, sickness absence management, training, induction, and appraisals.
• Promote fair and consistent supervision and discipline, supporting grievance and disciplinary procedures where required.
• Organise and complete quality control inspections in conjunction with ward and departmental managers.
• Maintain accurate staff records, work rotas, bonus documentation, and monitoring paperwork.
• Handle staff queries professionally, authorise holidays, and arrange cover in line with departmental policies.

Professional and Personal Competencies / Qualifications

• Previous supervisory experience in a similar setting (e.g. healthcare or school setting).
• Strong cleaning background and understanding of hygiene standards.
• Basic computer skills for record‑keeping and communication.
• Excellent people skills and ability to liaise with clients and staff effectively.

The Company ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose – whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]