Domestic Supervisor

ISS; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facility management company in Coventry is seeking an organised Domestic Supervisor to manage domestic services. This role involves overseeing daily operations, supervising cleaning staff, and ensuring compliance with hygiene standards in a healthcare environment. Candidates should have a strong cleaning background and excellent people skills. Benefits include inclusive hiring practices and a commitment to diversity.

Qualifications

• Strong cleaning background with understanding of hygiene standards.
• Basic computer skills for record-keeping and communication.
• Excellent people skills with the ability to liaise with clients and staff effectively.

Responsibilities

• Manage day-to-day operations, including auditing and staff supervision.
• Ensure the provision of an effective domestic service.
• Organise and complete quality control inspections.
• Handle staff queries and manage administrative tasks.

Skills

Strong cleaning background

Excellent people skills

Basic computer skills

Job description

Overview

We are seeking a dedicated and organised Domestic Supervisor to manage a floor comprising 5-6 wards and lead a team of approximately 15 front-line cleaning staff. This role is pivotal in ensuring the delivery of an effective and efficient domestic service within a healthcare environment.

Responsibilities

• Manage day-to-day operations, including auditing, staff supervision, and maintaining high standards of cleanliness and compliance.
• Ensure the provision of an effective and efficient domestic service under the direction of the Domestic Services Manager / Facilities Manager.
• Maintain clear and effective communication within the Domestic Department.
• Participate in staff-related processes, including recruitment, sickness absence management, training, induction, and appraisals.
• Promote fair and consistent supervision and discipline, supporting grievance and disciplinary procedures where required.
• Organise and complete quality control inspections in conjunction with ward and departmental managers.
• Maintain accurate staff records, work rotas, bonus documentation, and monitoring paperwork.
• Handle staff queries professionally, authorise holidays, and arrange cover in line with departmental policies.
• Strong background in cleaning services with supervisory experience in healthcare or education settings; basic computer skills are required.
• Confident in managing people, liaising with clients and staff, and handling administrative tasks.
• Thrive in a fast-paced environment and maintain a safe and hygienic setting for patients and staff.
• Previous supervisory experience in a similar setting (e.g., healthcare or school) and a strong understanding of hygiene standards.
• Basic computer skills for record-keeping and communication, and excellent people skills for liaising with clients and staff.

Qualifications

• Strong cleaning background with understanding of hygiene standards.
• Basic computer skills for record-keeping and communication.
• Excellent people skills with the ability to liaise with clients and staff effectively.

About Disability Confidence and Diversity

Disability Confident – ISS is a Disability Confident employer and commits to inclusive hiring practices. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.

ISS is a world-leading workplace and facility management company, dedicated to diversity and inclusion to create a better working environment for our people and customers.