Domestic Services Operational Manager

Gloucestershire Managed Services; Gloucester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare service provider in the UK seeks a dedicated operational management leader to oversee workforce recruitment and development, manage budgets, and ensure compliance with health and safety standards. The ideal candidate has substantial leadership experience in healthcare and is committed to fostering a supportive and inclusive workplace. Competitive salary and comprehensive benefits offered.

Benefits

Development opportunities

Management training

24 days' annual leave

Employer-contributed pension scheme

Employee benefits including childcare

Qualifications

• Proven leadership experience in managing large teams in healthcare.
• Operational management skills in planning and scheduling.
• Knowledge of hygiene and health & safety standards in healthcare.

Responsibilities

• Recruit and develop a diverse workforce.
• Manage budgets and operational KPIs.
• Collaborate with infection control teams and stakeholders.

Skills

Leadership

Operational management

Communication

Interpersonal skills

Budget management

Proactivity

Job description

Overview

Ensure compliance with healthcare cleanliness, infection prevention, and health & safety standards.

Responsibilities

• Recruit, develop, and support a large, diverse workforce.
• Manage budgets and resources effectively to meet operational KPIs. Conduct audits and risk assessments, driving continuous improvement.
• Work collaboratively with infection control teams, senior managers, and other key stakeholders.
• Respond proactively to operational challenges and ensure excellent service delivery.

Qualifications and Experience

• Proven leadership experience managing large teams in cleaning, housekeeping, or facilities services – preferably in healthcare.
• Operational management skills, including planning, scheduling, resource allocation, and performance monitoring.
• Knowledge of hygiene, infection control, and health & safety standards, particularly within healthcare settings.
• Experience managing budgets and controlling resources effectively to achieve operational KPIs.
• Strong communication and interpersonal skills, with experience engaging with staff at all levels, patients, and external stakeholders.
• Proficiency with auditing, reporting, and risk assessment processes, with a track record of implementing improvements.
• A proactive, solutions-focused mindset – resilient, professional, and adaptable.

About GMS

At GMS, we foster a supportive, inclusive workplace where people grow, thrive, and make a difference.

Benefits and Additional Information

• As part of our operational management team, you'll enjoy development opportunities and management training.
• A competitive salary with scope for progression.
• 24 days' annual leave (plus 8 bank holidays), rising with service, plus an additional paid volunteering day each year.
• A GMS pension scheme with employer contributions.
• Access to a range of employee benefits, including salary sacrifice options, discounted travel, childcare facilities (subject to availability), and wellbeing offers.
• Make a real difference to patient experience and staff wellbeing every day.
• Please note: This position is with Gloucestershire Managed Services (GMS), a wholly owned subsidiary of Gloucestershire Hospitals NHS Foundation Trust. As such, this role does not fall under NHS Agenda for Change (AfC) Terms and Conditions. Pay, benefits, annual leave, and other entitlements, including maternity, paternity, and sick pay, are set by GMS and differ from those offered under NHS contracts.