Domestic Major Loss Adjuster

Aviva; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a skilled Loss Adjuster to manage high-value property claims in Hampshire and Sussex. This home-based position requires strong claims expertise and a full UK driving licence, with travel for customer visits. The ideal candidate will have professional qualifications, including Cert CII or CILA, and a commitment to customer satisfaction. The role comes with competitive pay, a company car, and generous benefits, including pension contributions and flexible working options.

Benefits

Company car

Performance-based bonus

Generous pension contributions

Holiday allowance

Discounts on products

Flexible benefits

Wellbeing support

Qualifications

• Experience handling high-value claims preferred.
• Cert CII or CILA qualification is required.
• Strong grasp of insurance and underwriting principles.

Responsibilities

• Manage high-value property claims end-to-end.
• Provide exceptional service within financial authority limits.
• Travel across the UK for customer visits as required.

Skills

Claims handling expertise

Insurance principles

Customer satisfaction

Subrogation knowledge

Technical report writing

Education

Cert CII or CILA

Job description

Major & Complex Domestic Loss Adjuster – Hampshire and Sussex

Aviva is seeking a skilled Loss Adjuster to join our team, specializing in significant property claims. This home‑based role covers Hampshire and Sussex, requiring a full UK driving licence and residency in the region, as customer visits are essential.

Role Overview

• Manage high‑value property claims from start to finish, ensuring a customer‑centric and cost‑effective approach.
• Operate from home, with travel across the UK as needed—company car provided.
• Work within agreed financial authority limits and deliver exceptional service.

What We’re Looking For

• Claims Expertise: Experience handling claims of £100,000 or more preferred.
• Professional Qualifications: Cert CII or CILA required; working towards Dip CII is a plus but not mandatory.
• Technical Skills: Strong grasp of insurance principles, subrogation, underwriting, and ABI report writing.
• Building Knowledge: Familiarity with property reinstatement, building regulations, and tendering processes is advantageous.
• Customer Commitment: Proven ability to manage claims end‑to‑end, always prioritising customer satisfaction.

Why Join Aviva?

• Competitive salary and benefits, including a company car and performance‑based bonus.
• Generous pension contributions and holiday allowance, with options to buy or sell days.
• Discounts on Aviva products and other retailers.
• Share schemes and supportive policies for parental and carer’s leave.
• Flexible benefits, including sustainability options.
• Opportunities to volunteer and participate in Aviva Communities.
• Comprehensive wellbeing support and tools.

Aviva is committed to inclusivity and welcomes applicants from all backgrounds. Flexible working arrangements are available, and every disabled applicant meeting the minimum criteria will be interviewed.