Domestic Assistant

Serco Limited; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading service provider in the UK is seeking a Domestic Assistant for Harplands Hospital. The role is part-time, involving cleaning, catering, and general support to ensure a pleasant environment for patients. Candidates should have a good standard of education, strong communication skills, and the ability to work as part of a team. Flexible hours and various benefits are provided, including opportunities for training and development.

Benefits

Competitive salaries with annual reviews

Up to 6% contributory pension scheme

25 days' annual leave plus bank holidays

Wide range of learning opportunities

24/7 Employee Assistance Programme

30% off at Serco-managed leisure centres

ShareSave scheme for purchasing shares

Paid volunteering day each year

Qualifications

• Experience in a customer-focused environment.
• Understanding of maintaining a clean environment.
• Availability to work flexible hours.
• Ability to follow cleaning and food hygiene procedures.

Responsibilities

• Provide high-quality cleaning, catering, and support services.
• Ensure safe environments and compliance with health regulations.
• Serve meals and beverages to patients.
• Communicate effectively with patients and staff.

Skills

Good reading and writing ability

Numeracy skills

Reliable

Confident

Compassionate

Flexible

Able to work with minimum supervision

Able to communicate clearly with others

Good Common Sense

Sensitive and understanding

Receptive to change

Able to react to situations calmly

Able to work well as part of a skilled team

Education

Good standard of general education

Job description

Domestic Assistant

Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR

Part time – 20 hours per week.

5 over 7 days between 0800 – 1200 and 1430 – 1830 hours

Salary

• £24,465.00 pro rata, plus Serco benefits.

Main Purpose

Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.

Main Accountabilities

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow ‘best practice’ procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use. Also, to check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
• Take the temperature of meals before serving.
• Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co‑operate fully in ensuring compliance with the Health and Safety at Work Act 1974. Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff and visitors. Not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trusts’ fire safety procedures and direction from the ward‑based team.

What you’ll need to do the role

• Good standard of general education.
• Good reading and writing ability.
• Numeracy skills.
• Experience in a customer focus environment.
• Good Common Sense.
• Able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.
• Be sensitive and understanding.
• Able to use own initiative.
• Receptive to change.
• Reliable.
• Confident.
• Compassionate.
• Flexible.
• Caring.
• Able to react to situations calmly.
• Able to work well as part of a skilled team.

Desirable but not essential

• NVQ Level 1 or 2 in cleaning building interiors.
• Basic Health and Safety certificate.
• Basic Food Hygiene certificate.
• Awareness of cleaning procedures and food hygiene.
• Worked in a hospital environment.
• Good life experience.

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.