Domestic and Housekeeping Senior Supervisor

Summerhill Services Limited; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A facilities services provider is seeking a dedicated individual to manage domestic and housekeeping services in Birmingham. The role involves coordinating staff, maintaining high cleaning standards, ensuring adherence to health regulations, and providing effective leadership. Ideal candidates will have prior experience in service management and a commitment to continuous improvement. This position offers an opportunity to contribute to a sustainable and supportive work environment.

Benefits

Career development opportunities

Friendly working environment

Sustainability initiatives

Qualifications

• Experience in domestic and housekeeping services management.
• Ability to maintain compliance with health and safety standards.
• Prior experience in staff training and development.

Responsibilities

• Coordinate and monitor domestic and housekeeping services.
• Manage staff training and performance reviews.
• Maintain accurate records for reporting and compliance.
• Oversee supplies and equipment for housekeeping.

Skills

Team management

Communication

Problem-solving

Time management

Health and safety compliance

Job description

To be responsible in the provision of and maintenance of a comprehensive Domestic and Housekeeping service in accordance with the specification for domestic services and to deputise for the Domestic Services Manager in his/her absence. Manage staff effectively and ensure efficient working practices and standards are in place, ensuring adherence to standard operating procedures and assisting with development of. Support the Domestic and Housekeeping Manager to effectively manage the staff to ensure national cleaning standards and local targets are met and exceeded.

Working for our organisation

At SSL, we work in partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT), to deliver facilities management, transport and other support services to over 50 sites across the West Midlands. Our team keeps expanding and since our establishment, in 2012, we have grown rapidly through the acquisition of new sites and services.

At SSL we take pride in our focus to support and contribute to the Trust's aim which is to help people get better and challenge the stigma associated with mental illness. We are committed to continuous development of our practices and people and the provision of a fair and friendly work environment for everyone.

Sustainability – All staff are expected to support SSL in meeting our ‘Green’ objectives, being responsible and considerate with regards to all ‘resources’ used and acting to minimise waste (e.g., products purchased, miles travelled, or power used). SSL is mandated to meet national carbon net zero targets and is being performance‑managed towards that achievement. Every member of staff wishing to work for SSL is expected to contribute to a greener and more sustainable organisation.

Responsibilities

• Responsible for the day‑to‑day co‑ordination and monitoring of the domestic and housekeeping service provided, identifying changes in service provision with the Domestic and Housekeeping Manager.
• Assist in first line negotiations regarding variations to contract.
• Maintain data records necessary for the provision of accurate statistical returns/reports (e.g. sickness, annual leaves, vacancies etc.).
• Deliver staff annual development reviews that identify training needs and service delivery.
• Carry out regular management supervision with staff on a bi‑monthly basis.
• Ensure that all staff attend meetings, training or refresher courses to ensure full compliance of the Trust Statutory Mandatory Training Programme.
• Maintain an effective communication channel between the Domestic and Housekeeping Manager, Supervisors and Domestic and Housekeeping Teams.
• Organise and undertake staff induction/local orientation and on‑the‑job training as required and ensure Trust and local Policies/Procedures are adhered to.
• Update work schedules and deploy and develop staff to maintain the service laid down in the specification.
• Deal with frequent interruptions due to unexpected occurrences, staff shortage and crisis on the ward area.
• Carry out quality monitoring audits utilising the FM First electronic auditing system and review quality control systems with supervisors, completing documentation in conjunction with the management on a monthly basis.
• Provide initial counselling of staff and report to line manager any matters that may require disciplinary action, ensuring accurate documentation is completed, recorded and filed for future reference; liaise with the Facilities Administration Team to ensure follow up letters are processed.
• Maintain staff attendance/sickness records, monitor attendance and initiate follow up action on excess levels of absence, ensuring documentation is completed and filed for future reference.
• Conduct First Stage Sickness Absence reviews, liaising with the Domestic and Housekeeping Manager to update them of the current situation and ensuring all documentation is completed and up‑to‑date and filed for reference.
• In conjunction with the Recruiting Manager, participate in recruitment of new staff, interviewing and engaging staff in accordance with Trust policies on Equal Opportunities, Sex Discrimination and Racial Discrimination, including the checking of necessary documentation where appropriate.
• Deal with all complaints quickly and efficiently, ensuring all relevant documentation is completed and bring to the attention of the Domestic and Housekeeping Manager any matters of a more serious nature that may affect the smooth running of the department.
• Report any changes which may impact on services (e.g. Change of Occupancy or usage).
• Ensure all contractors visiting site are accompanied at all times while on the premises.
• Monitor the use of cleaning materials and equipment and maintain accurate stock control records, including requisitioning and distribution responsibilities.
• Test new methods and equipment, purchase and install in conjunction with the Manager.
• Order, control and issue cleaning materials/equipment to domestic staff, and monitor and maintain accurate stock levels and records.
• Ensure all cleaning materials are correctly stored/marked and are easily identifiable in accordance with COSHH regulations.
• Ensure all new staff have completed the British Institute of Cleaning Science certificate training and assessment.
• In conjunction with the Domestic and Housekeeping Manager, monitor all contracts, ensuring that work is carried out by contractors to the required specification and liaise with contractors on site as necessary.
• Provide cover for supervisors’ annual/sick leave during times of emergency across trust sites.
• Undertake any Ad‑Hoc duties as required by the Domestic and Housekeeping Manager and Facilities Management, commensurate with the grade of the post.
• Authorise clocking in and timesheets, ensuring correct hours are recorded onto the electronic clocking in system and monitor staff attendance and punctuality accordingly.
• Deal with staff welfare problems (e.g. pay discrepancies) in conjunction with salaries and wages.
• Ensure all equipment and safety guards/devices are maintained on a regular basis to a safe standard, and that protective clothing is worn.
• Report immediately all faults, defects or dangerous practices which may constitute a hazard to health & safety, contact relevant suppliers and report faults for repairs to be carried out.
• Ensure ‘NO SMOKING’ notices are observed at all times and staff follow the correct procedures.
• Ensure staff are made aware of Infection Control Procedures and carry out relevant training.
• Utilise basic budgets effectively, ensuring that resources are used in an efficient and effective way.
• Complete weekly/monthly electronic employee e‑rostering and forward to payroll as required.
• Ensure staff adhere to safe working practices, including Health and Safety training and hygiene training.
• Ensure staff are compliant with Infection Control cleaning Procedures and attend any relevant training as required.
• Provide department‑specific training to domestic and housekeeping teams.
• Ensure every member of staff is aware of and follows at all times the relevant national and local policy in relation to safeguarding children, safeguarding vulnerable adults and control of infection.
• Ensure the Rapid Response Team undertakes deep cleaning and adheres to the annual cleaning programme of all premises on a regular basis.
• Be responsible, and in conjunction with other Supervisory Staff, for the Health and Safety of staff under their control and be conversant with Hotel Services Policies, Codes of Practice, and COSHH & Fire Regulations.
• Assist with the first review of COSHH Risk Assessments.

An opportunity has become available for a self‑motivated individual to work as part of the Domestic Team.