Domestic Abuse Support WorkerHead

Paulig Group; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A non-profit organization is seeking a Domestic Abuse Support Worker in Birmingham to provide crucial support to victims of domestic abuse. The successful applicant will manage a caseload, perform assessments, and work collaboratively with partner agencies. Candidates must have experience in housing-related support and be proactive with strong organizational skills. The position is full-time, requires flexibility for evening and weekend shifts, and is open to female applicants only due to the nature of the role.

Benefits

24/7 online GP appointments

Health checks and mental health support

Confidential Employee Assistance Programme (EAP)

Cycle-to-work scheme

Eligibility for occupational sick pay

Contribution pension scheme

Qualifications

• Experience with victims of domestic abuse.
• Flexibility to prioritize effectively in demanding workloads.
• Open to female applicants only (Genuine Occupational Requirement).

Responsibilities

• Manage a caseload of clients and carry out needs and risk assessments.
• Produce and update individual support plans in partnership with clients.
• Deliver person-centred, trauma-informed support.

Skills

Experience providing housing-related support

Ability to handle complex cases

Strong organisational skills

Proactive and initiative-driven

Experience with safeguarding procedures

Intermediate proficiency in Microsoft Office

Valid driver’s licence

Job description

Job Title: Domestic Abuse Support Worker
Head Office Location: Brindley Place, Birmingham
Job Location: Walsall
Salary: £13.16 per hour
Contract: Permanent
Working hours: Full Time (35 hours per week)

About the role

Provide support to children and families, male & female victims of domestic abuse within safe accommodation services in Walsall, travelling to other sites within the area.

Responsibilities

• Manage a caseload of clients and carry out needs and risk assessments.
• Produce and update individual support plans in partnership with clients.
• Regularly assess risk and develop safety plans.
• Work closely with local and national partner agencies.
• Operate on a rota basis, including evenings and weekends.
• Deliver person‑centred, trauma‑informed support around domestic abuse, forced marriage, honour‑based violence and female genital mutilation.
• Assist clients in maintaining tenancy and progressing towards the contribution pension scheme.

Qualifications & experience

• Experience providing housing‑related support and/or working with victims of domestic abuse.
• Ability to handle complex cases and produce monitoring information.
• Strong organisational, proactive and initiative‑driven approach.
• Flexible and able to prioritise effectively in a demanding workload.
• Experience with safeguarding procedures and MARAC referrals.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
• Valid driver’s licence and access to own vehicle.
• Open to female applicants only (Genuine Occupational Requirement).

EEO and Disability Statement

All individuals who apply to work at GreenSquare Accord are considered on their merits in line with our Diversity & Inclusion strategy. We are a Disability Confident Employer and we actively encourage applications from individuals with disabilities, ensuring access, adjustments and practical support. All eligible candidates are guaranteed an interview. If you need any assistance or adjustments throughout our selection process, please let us know.

Benefits

• 24/7 online GP appointments, second medical opinions, health checks, mental health support.
• 24/7 medical helpline, wellbeing and nutrition apps, fitness plans, legal and financial support.
• Blue Light discount card membership.
• Confidential Employee Assistance Programme (EAP).
• Cycle‑to‑work scheme.
• Eligible for occupational sick pay.
• Contribution pension scheme (GSA matches up to 6%).