Domestic Abuse Caseworker

Cats Protection; Wealden; Hybrid; GBP 28,000; Full time

Job summary

A leading animal welfare charity in the UK seeks a Domestic Abuse Caseworker to join its Lifeline team. This role involves assessing referrals, providing support, and working with various stakeholders to assist families fleeing domestic abuse. Candidates should have experience in administrative duties, provide pet care advice, and possess a full UK driving license. The position offers health benefits, annual leave, and a salary up to £27,466.16 per year, with a hybrid work pattern covering the London and South East region.

Benefits

Range of health benefits

26 days’ annual leave plus bank holidays

Salary Finance for financial well-being

And much more benefits

Qualifications

• Good all-round experience of performing administrative duties in a busy service.
• Previous professional experience giving pet care advice.
• Previous experience in a public facing role.
• An understanding of the problems experienced by families fleeing domestic abuse with pets.
• A confident self-starter who has experience working with volunteers and home visiting.
• A full, manual UK driving license and comfortable driving a van.
• Experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice.

Responsibilities

• Assessing referrals and admitting cats onto the service.
• Providing pet advice and support to our volunteer foster carers.
• Working with stakeholders like pet owners and domestic abuse support services.
• Extensive communication via phone, email, and in person, as well as daily admin and driving.

Skills

Administrative duties experience

Pet care advice

Public facing role experience

Understanding of issues related to domestic abuse

Experience working with volunteers

Full UK driving license

Animal welfare experience

Job description

Team: Lifeline

Location: Hybrid, covering the London and South East region with frequent travel

Work pattern: 35 hours per week, Monday to Friday, 9am - 5pm

Salary: Up to £27,466.16 per year

Contract: Permanent

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

This role requires a basic DBS check.

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Domestic Abuse Caseworker

• Assessing referrals and admitting cats onto the service
• Providing pet advice and support to our volunteer foster carers
• Working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
• Extensive communication via phone, email and in person, as well as daily admin and extensive driving

About the Lifeline team

• Lifeline is a pet fostering service for anyone fleeing domestic abuse
• The majority of our referrals come from women fleeing domestic abuse via women-only services
• The service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them
• Our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers

What we’re looking for in our Domestic Abuse Caseworker

• Good all-round experience of performing administrative duties in a busy service
• Previous professional experience giving pet care advice
• Previous experience in a public facing role
• An understanding of the problems experienced by families fleeing domestic abuse with pets
• A confident self-starter who has had experience of working with volunteers and home visiting
• A full, manual UK driving license and comfortable driving a van
• Experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice

What we can offer you

• Range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial well-being
• And much more, which you can learn about here

Interested? Here’s how to apply

Application closing date: 28 December 2025

Interview date: 5 and 6 January 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. anonymised application form
2. virtual interview and written exercise on Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.