Documents Records Manager

SPS; City Of London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Employee-led networks for diversity and inclusion

Background screening for all candidates

Job summary

SPS is seeking a Documents Records Manager to oversee data management and record systems at their prestigious client site in London. The role includes tasks such as data analysis, team management, and working closely with clients to ensure effective data processes. Candidates should possess strong IT skills, knowledge of records management, and the ability to communicate effectively. This position offers opportunities for skill development and career advancement within the organization.

Qualifications

• Ability to communicate effectively in various formats with a wide range of people.
• Previous experience in data-related roles and managing staff.
• Knowledge of Records Management and Data systems.

Responsibilities

• Manage processing of records for destruction and ensure data accuracy.
• Engage and build relationships with end users and client contacts.
• Contribute actively to staff training and development.

Skills

Knowledge of Records Management

Knowledge of Data systems and methodology

Effective communication skills

Competent IT skills

Data-related experience and managing staff

Financial knowledge

Tools

Microsoft Office suite

Excel

Job description

SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact.

Known for our innovation, agility and commitment to service excellence, SPS continues to redefine what’s possible in the world of BPO—helping clients stay ahead in an ever‑evolving business landscape.

Job Purpose

As Documents Records Manager, you will perform a variety of tasks related to the Records Management system, destructions, client reporting, KPI, and Project Management. You will be expected to manage the staff within the Data and Systems team and support other Senior Managers when appropriate. The role will be based onsite at our prestigious client, Ernst & Young (EY). You will be able to develop your skills and progress into a senior records‑management position.

Duties and Responsibilities

Data and Systems Team

• Processing of records for destruction including correspondence with relevant client teams
• Responsible for proactively collecting and collating data
• Ability to interpret raw data and present meaningful information in a variety of formats
• Advanced user knowledge of Microsoft Office suite, in particular experience in manipulating data using Excel
• Ability to work confidently with large data sets
• Demonstrable practical experience and knowledge of providing data visualisation and analysis
• Process all requests using file tracking system
• Assist in the collation of information on this service area for inclusion in monthly reports
• Responsible for maintenance of data collection and reporting mechanisms
• Work collaboratively to proactively identify issues of concern emerging from data trends
• Manage staff

General

• Assist other SPS onsite management where required
• Engage and build relationships with end users and client contacts
• Take an active part in all staff training and development provided by SPS, the client or external suppliers
• Attend and contribute to team meetings and/or other meetings as requested
• Ensure contractual SLA commitments are adhered to

Candidate Skills

• Knowledge of Records Management
• Knowledge of Data systems and methodology
• Ability to communicate effectively in a variety of written and verbal formats with a wide range of people
• Competent IT skills: word processing, spreadsheets, databases, email and web
• Previous experience in data‑related roles and managing staff
• Financial knowledge

Equal Opportunities at SPS

We are proud of the progress we've made in building a truly inclusive workplace where equal opportunity is more than a principle, it’s a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients.

Our employees have access to a range of employee‑led networks, including Women and Gender Equality, LGBTQIA+ community, Neurodiversity and Disability, Wellbeing Group, Origins, Menopause Group, Domestic Abuse Support, Men’s Group, and more.

We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve.

Disability Confident

We are a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

What You’ll Receive from us

Our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions at every stage of your career.

Background Screening

All successful candidates will be subject to a five‑year background screening, which is carried out by an independent third‑party vetting provider, Matrix Security Watchdog.

N.B

Some roles within SPS may involve manual handling tasks. Where such duties are necessary, they will be undertaken in line with an individual’s physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, please let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role.

SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.