Documentation Engineer (FTC)

Warner Bros. Entertainment; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global entertainment company in London is seeking a Documentation Engineer to create and manage procedural documentation, assist in technology onboarding, and support Media Technology operations. Strong communication skills and attention to detail are essential. This is a full-time, onsite position for a duration of 6 months.

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to meet with subject-matter experts for specialized topics.
• Fluency in technical and common office software.

Responsibilities

• Creating, modifying, and updating system and procedural documentation.
• Prioritizing knowledge tasks with the Knowledge team.
• Collaborating with other teams for onboarding systems into the GCC.

Skills

Attention to detail

Strong written and oral communication

Ability to prioritize and execute tasks

Willingness to take on challenges

Exceptional analytical and conceptual thinking

Ability to multitask

Tools

Technical writing software

Common office software

Workflow-building tools

Job description

Overview

The Documentation Engineer position plays a critical role in the 24/7/365 operations of the business and supports Media Technology and Operations customers. The role is responsible for creating, modifying and auditing the department's knowledge base, training, system and procedural documentation. The engineer participates in onboarding new technologies and workflows in the GCC and coordinates with engineering partners to convert existing or create new procedural documentation. They also create training materials for system rollouts and serve as the first point of contact when documentation becomes obsolete. In addition, the engineer engages in Incident and Major Incident processes, auditing partner queues, maintaining ticket hygiene, investigating data for knowledge gaps, identifying incident trends that generate knowledge, and ensuring proper resolution.

This is a 6‑month fixed‑term contract. The role is advertised as Onsite, meaning all work is performed at the place of work.

Responsibilities

The Documentation Engineer’s responsibilities include:

• Creating, modifying, and updating system and procedural documentation.
• Prioritizing knowledge tasks with the Knowledge team.
• Auditing, editing, and reviewing knowledge articles in an ITIL ServiceNow knowledge tool.
• Collaborating with other teams for onboarding of systems into the GCC from a technical‑writing perspective.
• Auditing, editing, and reviewing training and onboarding modules.
• Searching partner queues in ServiceNow for trends and potential new services that support GCC.
• Searching partner queues for trends and incidents that may require improved documentation.
• Reporting findings to Knowledge Engineers to assist potential knowledge creation.

Skills and Qualifications

Strong written and verbal communication skills are essential. The following technical writing and general skill set is desired:

• Attention to detail.
• Strong written and oral communication.
• Ability to prioritize and execute tasks in a fast‑paced environment.
• Willingness to take on challenges and build on current skills.
• Exceptional analytical and conceptual thinking.
• Ability to multitask.
• Analyse information required for policy, procedure and form documentation development or updates.
• Determine the clearest and most logical presentation of information for reader comprehension.
• Meet with subject‑matter experts to ensure specialized topics are addressed.
• Review and/or copyedit content produced by team members.
• Fluency in technical and common office software, drafting software, and workflow‑building tools.
• Check technical material for consistency and accuracy.

Equal Opportunity and Inclusion

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal‑opportunity employer and consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you are a qualified candidate with a disability and require adjustments or accommodations during the job application or recruitment process, please visit our accessibility page for instructions to submit your request.

About the Company

WARNER BROS. is a global leader in all forms of entertainment and their related businesses across all current and emerging media and platforms. A WarnerMedia Company, the fully integrated, broad‑based Studio is home to one of the most successful collections of brands in the world and stands at the forefront of every aspect of the entertainment industry from feature film, television and home entertainment production and worldwide distribution to DVD and Blu‑ray, digital distribution, animation, comic books, video games, product and brand licensing, and broadcasting.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I‑9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job‑related skills and responses. Bias‑audit & data‑use details: www.talentify.io/bias‑audit‑report. NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.