Document Services Assistant

Apogee Corporation Limited; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology solutions provider in Greater London seeks an Onsite Service Assistant to support managed print services at a prestigious client site. This role involves handling reprographics requisitions, operating photocopy equipment, maintaining records, and providing efficient postal services. Ideal candidates are self-motivated, possess strong interpersonal skills, and have GCSEs in English and Maths. Enjoy a supportive working environment with numerous benefits including training opportunities, generous holiday days, and wellness programs.

Benefits

33 days holiday including bank holidays

Enhanced family friendly benefits

Pension scheme

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Self-motivated and capable of managing time effectively.
• Experience in a reprographics or post department is preferred.
• Proactive, adaptable, and focused in a quiet environment.

Responsibilities

• Receive, prioritise, and process reprographics requisitions.
• Operate photocopying machinery efficiently.
• Maintain records and ensure compliance with regulations.
• Provide postal services in line with best practices.

Skills

Strong interpersonal skills

Problem-solving mindset

Excellent organisational skills

Computer literacy

Education

GCSE in English and Maths at Grade C or above

Tools

MS Office

Job description

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Are you passionate about delivering exceptional service in a professional and corporate environment? We are seeking an articulate, detail-oriented Onsite Service Assistant to join our team at a prestigious client site. This is a unique opportunity to work in a professional setting where you will play a vital role in maintaining and supporting our managed print services, ensuring a seamless experience for our client.

What You Will Do

Receive, prioritise and process reprographics requisitions.

Operate the photocopying machinery / equipment in the most efficient and cost effective manner. Ensure appropriate stocks of materials and supplies are maintained.

Maintain records of photocopying / resources used.

Maintain and undertake basic repairs to equipment where practical to do so or arrange alternative servicing.

To be responsible for the safe storage of equipment and materials and the disposal of waste products in accordance with the relevant regulations and guidelines.

Ensure you maintain a safe, calm and friendly environment. are adhered to and observed. Cover key areas of to ensure that Health and Safety requirements and other relevant regulations (e.g. COSHH) responsibilities & duties.

To provide an efficient and effective postal service to company premises in line with department ‘best practice’ and ensure compliance to relevant policies and procedures.

Create and prepare electronic files that are stipulated by management and / or client requests. Carry out appropriate QC checks on your own work and that of others when necessary.

Complete all necessary paperwork accurately and in line with QC procedures where applicable. Meet and maintain agreed service level agreements for company requirements.

To arrange collections for international deliveries with external courier companies to sort all incoming mail and distribute it efficiently and accurately. Any other Ad hoc duties covering key areas of responsibilities & dutiesA typical working pattern for this role is Monday to Friday, 08 : 30 to 17 : 30, with a one-hour lunch break. This is onsite 5 days per week.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

What We Are Looking For

We are looking for an individual who is self-motivated and capable of managing their own time effectively. Ideally you would have worked in a reprographics / post department. This role requires someone who can independently stay busy, take the initiative, and find ways to contribute without constant supervision. It is ideal for someone who is proactive, adaptable, and can maintain focus in a quiet environment. We are looking for a confident communicator with a customer-centric mindset who thrives in a collaborative, dynamic environment. Ideal candidates will have :

Strong interpersonal skills and the ability to engage with clients professionally and courteously.

GCSE or equivalent in English and Maths at Grade C Level or above.

A problem-solving mindset with the ability to understand technical issues and follow processes.

Excellent organisational skills, with the ability to prioritise and handle multiple tasks under pressure.

Computer literacy, including proficiency in MS Office.

An eagerness to learn and adapt to new technologies and processes.

Why Join Us?

Work in a prestigious and professional environment, representing one of the industry’s leading names.

Enjoy a role where you are supported with training and opportunities for personal and professional growth.

Contribute to a team that values integrity, operational excellence, and customer satisfaction.

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits (maternity, adoption, paternity and IVF)

2 paid days off per year for voluntary work to support our local communities

Staff Reward Scheme

Pension scheme

Life assurance 4 x salary

Sponsorship for professional development and memberships

Employee Assistance Programme, including access to a virtual GP and financial wellbeing support

Mental health first aider support programme

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events and recognition activities throughout the year

HP Employee discount programmes

Mobile phone discountsWe are a Disability Confident Committed Employer

Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options