Document Management Team Supervisor

NHS; West Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare practice in West Midlands is seeking a Document Management Team Supervisor to join their admin team. The ideal candidate will supervise the team, ensure proper training, and manage documentation in a busy environment. Experience in a General Practice is desirable but not essential. Apply to be part of a supportive and professional team.

Qualifications

• Practical experience of working with others.
• Experience of using own initiative.
• Experience of working within a General Practice environment is desirable.

Responsibilities

• Supervise the Document Management Team and ensure cover.
• Train the team and handle documentation promptly.
• Process and upload mail to Medical Records.
• Liaise with Document Management Lead GP monthly.

Skills

Excellent communication skills (written and oral)

IT skills

Time management

Negotiation and conflict management skills

Problem solving skills

Interpersonal skills

Education

Good standard of general education

GCSE Mathematics

GCSE English

Tools

Microsoft Office (Excel and Word)

Job description

Job Summary

We are looking for an enthusiastic and resilient person to join our admin team as a Document Management Team Supervisor. Applicants should have a pleasant, approachable manner, be a team player, have good computer and communication skills, and remain calm whilst busy. Previous experience in a Primary Care environment is an advantage but not essential. Appropriate training will be provided for the right applicant.

About Us

Church Stretton medical practice is located at the bottom of the Stretton Hills. It is a friendly, professional and busy practice with approximately 7,200 patients. We are a 6‑partner practice, 2 salaried GPs, 6 nurse practitioners, supported by a strong HCA and administration team. We are also a training practice.

Job Details

Location: Church Stretton Medical Practice, Easthope Road, Church Stretton, Shropshire, SY6 6BL.

Salary: Depending on experience.

Contract: Permanent.

Working pattern: Part‑time.

Date posted: 17 November 2025.

Job Description

Responsibilities:

• Supervise the Document Management Team, ensuring cover is in place for periods of absence and developing ways of working and protocols.
• Train the team and ensure all documentation is dealt with promptly.
• Perform regular checks of the Document Management email throughout the day, uploading documentation to medical records.
• Open, scan and process all mail twice daily, ensuring complete upload to Medical Records.
• Monitor and extract relevant information from any other deliveries to the Practice for individual patient records.
• Deal with urgent or safeguarding items immediately and flag to the relevant clinician; if unavailable, contact the Doctor of the Day.
• Code information on patient records in line with current protocols.
• Liaise with the Document Management Lead GP at least monthly to review protocols and recommend adjustments.
• Carry out any reasonable duties as requested from time‑to‑time.

Person Specification

Experience (Essential):

• Practical experience of working with others.
• Experience of using own initiative.

Experience (Desirable):

• Experience of developing previous roles.
• Experience of working within a General Practice environment.
• Practical experience of computerised recording systems.

Behaviours and Knowledge (Essential):

• Planning and organising.
• Performing under pressure.
• Adaptability.
• Team working.
• Self‑motivated.
• Flexibility.
• Confidentiality.

Behaviours and Knowledge (Desirable):

• An understanding of a General Practice environment.

Qualifications (Essential):

• Good standard of general education.
• GCSE Mathematics.
• GCSE English.

Qualifications (Desirable):

• Microsoft Office qualification specifically Excel and Word.

Skills (Essential):

• Excellent communication skills (written and oral).
• IT skills.
• Time management and ability to meet deadlines.
• Negotiation and conflict management skills.
• Problem solving skills.
• Interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure and Barring Service (formerly CRB) check to confirm no previous convictions.

Employer Details

Church Stretton Medical Practice
Easthope Road
Church Stretton
Shropshire
SY6 6BL

Website: https://www.churchstrettonmedicalpractice.co.uk/