Document Management Team Supervisor

Church Stretton Medical Practice; Church Stretton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A friendly medical practice in Church Stretton is seeking a Document Management Team Supervisor to oversee the documentation process and lead the admin team. Candidates should possess excellent communication and IT skills, along with experience in general practice. The position involves supervising the team, managing documentation workflows, and ensuring patient information is accurately recorded. Appropriate training will be provided. This is an opportunity to work in a supportive healthcare environment.

Qualifications

• Practical experience of working with others.
• Experience of using own initiative.
• Experience of developing previous roles.
• Experience of working within a General Practice environment.
• Practical experience of computerised recording systems.

Responsibilities

• Supervise the Document Management Team and ensure cover during absences.
• Regular checks of documentation relating to patients.
• Twice daily opening and scanning of mail for medical records.
• Ensure urgent issues are flagged to relevant clinicians.
• Undertake coding of information on patient records.

Skills

Excellent communication skills (written and oral)

IT Skills

Time Management

Negotiation and conflict management skills

Interpersonal skills

Education

Good standard of general education

GCSE Mathematics

Microsoft Office qualification specifically Excel and Word

Job description

We are looking for an enthusiastic and resilientperson to join our admin team as a Document Management Team Supervisor.

Applicants will need a pleasant, approachable manner,be a team player, have good computer skills, good communication skills and theability to remain calm whilst busy.Whilst previous experience of working in a Primary Care environmentwould be an advantage, it is not essential.Appropriate training will be provided for the right applicant.

Main duties of the job

This role is predominantly the processing ofdocumentation received into the Practice via all mediums, including thedevelopment of the team and processes.

About us

Church Stretton medical practice is located at the bottom of the Stretton Hills. It is a friendly, professional and busy practice which has approximately 7,200 patients.

We are a 6 partner, 2 salaried GPs, 6 nurse Practice who are supported by a strong HCA and administration team.

We are also a training practice.

Job responsibilities

Supervisethe Document Management Team, to include ensuring cover is in place for periodsof absence; developing the ways of working and protocols to reflect these;training needs of the team and that all documentation received is dealt with ina timely way.

Regularchecks of the Document Management email address throughout the day to ensureall documentation relating to patients is uploaded on to medical records andprocessed accordingly.

Twicedaily opening, scanning and work flowing of all mail requiring uploading on toMedical Records.

Monitoringand extraction of all other relevant information that is delivered to thePractice that is relevant to individual patients, ensuring that it getsuploaded to medical records.

Ensurethat anything urgent or relating to safeguarding is dealt with immediately andflagged up to the relevant clinician as soon as possible, if they are notavailable the Doctor of the Day should be contacted

Undertakethe coding of information on patient records in accordance with correspondencereceived and in line with current protocols.

Liaisewith the Document Management Lead GP at least monthly to ensure protocols areworking and to discuss any adjustments that are needed.

Thisjob description is not exhaustive and may be adjusted periodically after reviewand consultation. You will also be expected to carry out any reasonable dutieswhich may be requested from time-to-time.

Person Specification

Experience

• Practical experience of working with others.
• Experience of using own initiative.
• Experience of developing previous roles.
• Experience of working within a General Practice environment.
• Practical experience of computerised recording systems.

Behaviours and knowledge

• Planning and organising.
• Performing under pressure
• Team Working
• Self motivated
• Flexibility
• Confidentiality
• An understanding of a General Practice environment.

Qualifications

• Good standard of general education.
• GCSE Mathematics.
• Microsoft Office qualification specifically excel and word.

Skills

• Excellent communication skills (written and oral).
• IT Skills
• Time Management and the ability to work to deadlines.
• Negotiation and conflict management skills.
• Interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.