DMEX Performance Manager

idibu; England; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading UK water company is looking for a performance manager to enhance DMEX operations. This role involves monitoring metrics, implementing performance cycles, and driving improvements to enhance customer experience. Ideal candidates will have strong stakeholder engagement, performance management, and project planning skills. A competitive salary of £50,000 to £60,000 per annum, alongside a generous pension and holiday package, is offered.

Benefits

Competitive salary

Generous Pension Scheme

26 days holiday, increasing to 30

Performance-related pay plan

Health and wellbeing benefits

Qualifications

• Strong engagement and communication skills.
• Proven experience in performance management.
• Ability to strategically plan and track projects.

Responsibilities

• Monitor and drive improvements in DMEX performance.
• Implement a performance management cycle.
• Facilitate team engagement and understanding of performance levels.

Skills

Stakeholder engagement

Performance management

Project planning

Data analysis

Change leadership

Risk management

Job description

This is an exciting time to join the business and be part of the success of change. This role is responsible for monitoring and driving improvement in our DMEX performance across our operational teams and partners.

You will be the driving force ensuring root causes are identified and understood, improvements are identified and prioritised, and tactical plans are coordinated and delivered. You will monitor impact and improvements, holding colleagues accountable for their delivery.

Improving the experience of our Developer Services customers, measured via the regulatory DMEX performance, is a key driver for our team. This is a new role that will help us make a step change and achieve our journey from regulatory penalty to reward.

Your key responsibilities will include:

• Identify and implement mechanisms to ensure accountable owners and teams have a suitable operational grip to deliver consistently. (eg dashboards, meeting cadence)
• Implement a performance management cycle, ensuring review and validation of data, leading performance meetings, ensuring actions are identified and tracked and delivered to the timescale.
• Work with colleagues to ensure team members are aware of current performance levels and impact, and are engaged in issues and actions.
• Understand the impact of the various DMEX metrics, ensuring actions are prioritised accordingly.
• Drive end-to-end journey improvements, facilitating sessions and cross-team working.
• Ensure targeted tactical DMEX plans are in place across the department and delivered against, tracking owners, actions and impacts.
• Lead, monitor and drive data compliance activities- identifying improvements, setting standards, tracking compliance and holding colleagues accountable for performance.
• Be the DS expert in articulating the DMEX measure and how it can be impacted.

What you should bring to the role:

• Stakeholder engagement and communication.
• Performance management.
• Project planning and tracking.
• Data analysis.
• Leading through change.
• Risk identification and management.

What’s in it for you?

• Competitive salary from £50,000 to £60,000 per annum, depending on experience.
• Generous Pension Scheme through AON.
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Performance-related pay plan directly linked to both company and individual performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Thames Water is an equal opportunities employer, and we welcome applications from all sections of the community. We are committed to being a great, diverse, and inclusive place to work, and we strive to create an environment where everyone feels valued and supported.