Divisional Personal Assistant

NHS; City Of London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A leading NHS trust in the UK is seeking a Divisional Personal Assistant to provide high-level administrative support to senior management. The ideal candidate will excel at organisation and communication, with proven experience supporting Board-level executives in a healthcare setting. This role is vital in facilitating relationships across the Trust and requires strong Microsoft Office skills. Salary range: £37,259 to £45,356 per annum.

Benefits

Flexible working options

Qualifications

• Proven experience working as a PA or EA to Board-level executives within the NHS.
• Experience of working in a healthcare environment.
• Knowledge of NHS procedures and practices.

Responsibilities

• Provide high-level personal administrative support to senior management.
• Build relationships with colleagues and staff across the Trust.
• Facilitate communication between the executive team and other personnel.

Skills

Organisational skills

Communication skills

Problem-solving

Advanced Microsoft Office skills

Ability to manage multiple deadlines

Empathy and reassurance skills

Education

NVQ level 4 secretarial or equivalent experience

Medical Secretary qualification or equivalent experience

RSA level 3 or equivalent secretarial experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Job description

University College London Hospitals NHS Foundation Trust

Divisional Personal Assistant

The closing date is 12 November 2025

Personal Assistant - Emergency Services & Critical Care

We are looking for someone who thrives on organisation, problem-solving and supporting others. In this role, you’ll be a vital part of a team that helps patients, families and clinicians feel confident and cared for throughout their journey.

This role provides a high level of personal administrative support to our senior management team, as well as providing support for individual pieces of work and projects for other members of the division, including the consultant body and senior nursing team. As well as the PA aspect of the role, it’s very much a Team Support role.

Main duties of the job

A large part of the role is relationship building, both with your colleagues and with staff working in other areas of the Trust. You will be expected to work with other Divisional PA's in the board to help build a strong supportive group of professionals that help and support each other.

Please note that due to the nature of the role, the majority of the postholder's time will need to be spent onsite. We do offer flexible working options however

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• UCLH at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Proven experience of working as a PA or EA to Board-level executives within the NHS
• NVQ level 4 secretarial or equivalent experience
• Experience of working in a healthcare environment.
• RSA level 3 or equivalent secretarial experience
• Medical Secretary qualification (e.g. BSMSA/AMSPAR recognised) or equivalent experience
• Knowledge of a wide range of Trust/NHS procedures and practices
• Experience of working in a large organisation

Skills and Abilities

• The ability to receive and deal effectively with confidential and sensitive information; which requires empathy and reassurance skills
• Skills in motivating and influencing others.
• The ability to deal with and respond to various external agencies particularly, Department of Health, Strategic Health Authorities and other NHS Trusts
• To act in such a manner as to maintain and protect patient and staff confidentiality at all times
• To work with a positive attitude and keen interest in making contributions to the work carried out at Trust Headquarters (may need to frame)
• Ability to sustain prolonged concentration
• Ability to cope with frequent interruptions
• Ability to accept responsibility
• Ability to make sensible judgements involving facts/situations which may require analysis and interpretations
• Ability to deal with constantly changing workload and manage multiple conflicting deadlines in a highly pressured environment
• Demonstrate skills in organising and prioritising of diaries and schedules
• Have experience in prioritising work-load for Director and senior team to ensure priorities are flagged up
• The ability to plan and organise a broad range of activities
• Advanced Microsoft Office skills (especially Outlook, Excel and Powerpoint)

Personal & People Development

• Ability to prioritise workload based on urgency and importance

Quality and service improvement

• Advanced keyboard skills, ability to type a minimum of 55 words per minute
• Demonstrate experience of managing a complex library of historical & technical
• Achieved or studying for the European Computer Driving Licence (ECDL)

Personal Qualities

• Ability to work within a team environment and display initiative when necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£37,259 to £45,356 a yearper annum inclusive of HCAS