Divisional Director of Operations - Medicine

Gloucestershire Hospitals NHS Foundation Trust; Cheltenham; On-site; GBP 70,000 - 100,000; Full time

Job summary

A healthcare provider in the UK is seeking a senior leader for its Medicine Division to coordinate clinical services and improve operational performance. This role involves working closely with executive leadership to achieve performance standards and drive service development. The ideal candidate will be passionate about enhancing patient care and staff experiences in a dynamic team environment.

Benefits

Exclusive benefits

Flexible working opportunities

Valuable experience in innovative hospitals

Responsibilities

• Coordinate the delivery of all clinical and supporting services
• Ensure performance in the Division against agreed operational, access, and financial targets
• Deliver approved service developments and authorized capital schemes
• Chair programmes of work that will lead to improvements in service delivery
• Work with the Clinical Leads, Matrons, and General Managers to ensure safety and effectiveness of clinical services
• Prepare regular performance and exception reports for the Trust Board

Job description

Overview

We are seeking an enthusiastic & forward-thinking leader to help deliver qualitative, high performing services across our established Medicine Division.

The division offers a rewarding environment, encompassing a diverse range of portfolios and services. This is an opportunity to shape and influence meaningful improvements in patient care and service delivery. Our leadership team is collaborative and passionate about innovation, with strong support from our Executive Team, who actively champion the Division's vision and priorities.

As a senior leader, play a pivotal role in coordinating and prioritising the effective, efficient and safe delivery of clinical services, ensuring high standards of quality, patient access and operational performance.

Working alongside the Chief of Service and the Chief Operating Officer to provide clear strategic leadership within an effective accountability framework. Contribute to delivering the annual Operational Plan, achieving national, constitutional and local performance standards and ensuring financial sustainability, including opportunities for income growth and service development.

This is an outstanding opportunity for an inspiring leader who is passionate about making a difference to patient outcomes and staff experience. In the 2025 HSJ analysis of NHS Trust performance, our Trust was ranked 17th nationally, highlighting our ongoing commitment to continuous improvement.

Hear from our team: https://www.youtube.com/watch?v=xjyI3dlzgaw

Responsibilities

• Responsible to the Chief of Service for operational delivery in the Division
• Coordinate the delivery of all clinical and supporting services
• Ensure performance in the Division against agreed operational, access and financial targets
• Deliver approved service developments and authorised capital schemes, acting as Senior Responsible Officer for projects and programmes
• Chair programmes of work that will lead to improvements in service delivery
• Operate an effective and transparent performance management framework
• Work with the Clinical Leads, Matrons and General Managers to ensure the safety and effectiveness of clinical services
• Ensure the Service Lines and Specialties remain within financial budgets
• Promote a culture of innovation and ensure the success of service redesign improvement projects
• Oversee the management and implementation of corporate and management policies and procedures
• Prepare regular performance and exception reports for the Trust Board
• Ensure change programmes and initiatives are managed effectively
• Take responsibility for the delivery of the Trust's performance standards
• Ensure robust demand and capacity plans are in place to deliver the potential demands of emergency activity and planned activity
• Support the development of a Winter plan and surge demand strategy
• Champion an improvement approach that supports ongoing changes and development of our services
• Work closely with an excellent divisional leadership team and their deputies
• Work with commissioners, system partners and NHSI to optimise delivery and improve patient pathways while ensuring stability and growth of funding streams/income for the Trust

Benefits and Opportunities

With a team of over 9,000 employees, we are the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West. Joining our Trust offers an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals.

The Medicine Division is one of four divisions, leading and managing core operational clinical services through a divisional structure. We provide a comprehensive range of services, covering both planned and unplanned care, from emergency care to planned treatments.

With a variety of opportunities, the Medicine Division offers a wide range of services situated at Gloucester Royal Hospital and Cheltenham General Hospital.