Distributor Client Services ADS Team Senior Technical Associate PA2025Q3GCC028

SS&C; Basildon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services technology provider is seeking a Senior Technical Associate in Basildon. This hybrid position involves ensuring client expectations are met, managing daily operations, and providing excellent client service. The ideal candidate should have a solid understanding of financial services and excellent communication skills. The company offers a flexible work environment with benefits focused on professional development, well-being, and work/life balance.

Benefits

Hybrid Work Model

Professional Development Reimbursement

Medical/Dental/Vision Benefits

Flexible Vacation Time

Discounts on Fitness Clubs

Qualifications

• Experience working in Financial Services.
• Proven ability to provide excellent service to clients.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure SS&C meets clients' expectations in line with SLA and KPI.
• Complete all control functions and daily monitoring for STP.
• Escalation point for clients where service has not met expectations.

Skills

Knowledge of Financial Services

Microsoft Excel

Excellent communication skills

Attention to detail

Tools

JSP

Oracle EBS

Cloud Development

Job description

Overview

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Details

Job Title : Senior Technical Associate Distributor Client Services

Locations : Basildon Hybrid

About SS&C Technologies

SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000 clients across 50 countries include asset managers wealth managers family offices alternative investment managers fund administrators brokers banks and insurance. Our solutions streamline their processes for portfolio management trading and order management compliance accounting performance analytics reporting and more.

This is a unique opportunity to blend financial industry knowledge with technology skills in a vibrant international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.

At SS&C you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture founded on the passion of our people dedicated to the success of our clients. As a company we reward innovation and professionalism and support personal development. We invest in our employees through offering competitive compensation and benefits comprehensive training opportunities and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore we hope to see you bring your unique perspective and talent to SS&C and thrive!

Get To Know the Team

DCS offer a bespoke service to Distributors Corporate clients & Nominees as a single point of contact. Where we offer an improved target turnaround for all enquiries we provide value-add services increased focus on Relationship Management STP throughput & electronic settlement provide equal focus on providing an enhanced experience. The ADS role supports this by having a support team available for the electronic transfer of assets shareclass conversions & supporting EMX Calastone and SWIFT dealing CREST and Calastone Settlement and ISA transfer and electronic stock reregistration via Equisoft.

Why You Will Love It Here!

• Flexibility : Hybrid Work Model & a Business Casual Dress Code including jeans
• Your Future : Professional Development Reimbursement
• Work / Life Balance : Flexible Personal / Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing : Medical Dental Vision Employee Assistance Program Parental Leave
• Diversity & Inclusion : Committed to Welcoming Celebrating and Thriving on Diversity
• Training : Hands-On Team-Customized including SS&C University
• Extra Perks : Discounts on fitness clubs travel and more!

Responsibilities

• Ensure SS&C meets their clients expectations in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI).
• Complete all control functions and daily monitoring for all STP order routing.
• Complete all control functions and daily reconciliation for all STP settlement functions and electronic re-registration and shareclass conversions.
• Complete updates to the STP systems following all corporate action events.
• Responsible for timely completion of all dealing controls.
• Demonstrate a high level of understanding of all monitored systems and how they link into other departments inclusive of issue resolution where impacts to other departments occur.
• Escalation point for the nominees where service has not met their expectations. Investigation resolution management and continuous communication to be always delivered.
• Communicate scheduling and plans with the teams and actively contribute to team and departmental meetings.
• Be a role model by adhering to all SS&C policies and procedures.
• To carry out any other duties which are within the employees skills and abilities whenever reasonably instructed.
• To provide accurate and timely information to internal and external parties (including clients).
• To review procedural document and system reviews to ensure all data provided is up to date.
• Must actively seek & respond to feedback. Use service failures both internally & externally as an educator to improve our process procedures & overall service to the Distributor
• Actively contribute to team and departmental meetings.
• A flexible approach to completing variety of tasks to support TL / TM and other teams for business needs.
• To comply with the regulatory regimes in which SS&C operates (Data Protection Financial Crime Prevention regulations and CASS).
• Provide a quality service aiming for 100% accuracy and timeliness of delivery.
• To review processes and practices within your role to propose change and improvement where individual and team performance are being affected.
• Act as a role model promoting and encouraging continuous improvement to meet or exceed the needs of Distributor Client Services clients and the department.
• To exercise due care and diligence ensuring the areas the role is responsible for are organised and controlled.

Knowledge and Technical Skills

• Knowledge / understanding / experience of working in Financial Services.
• Able to use the standard office applications -Microsoft Excel and Word.
• Excellent verbal and written communication skills.
• Proven ability to provide excellent service to both external and internal stakeholders.
• Ability to identify areas of risk or concern either within team or in the business.
• Comfortable switching between varied responsibilities throughout the day while maintaining attention to detail and quality of work.

Background Checks

All offers of employment at SS&C are subject to background verification checks including 5-year employment history proof of eligibility to work in the hiring location proof of address credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.

Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

Equal Employment Opportunity

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.

Required Experience

Senior IC

Key Skills

JSP, Lever, Oracle EBS, PaaS, Service-Oriented Architecture, Business requirements, Jdbc, XML, Microservices, Cloud Development, ERP Systems, Oracle

Employment Type

Full-Time

Experience

years

Vacancy

1