Distribution Service Technician

Severn Trent Water; Wrexham; On-site; GBP 33,000 - 48,000; Full time

Job summary

A regulated water service provider in Wales is seeking a County Distribution Service Technician to join their Distribution Service Delivery team. The role involves operating and maintaining underground network infrastructure, ensuring quality service delivery, and addressing customer concerns. Candidates should possess strong communication skills and a full UK driving license. Competitive salary and comprehensive benefits are provided, with opportunities for career growth in a supportive environment.

Benefits

Salary of £33,186 + standby

23 days holiday

Annual bonus scheme up to £1,500

Leading pension scheme with double contributions

Sharesave program

Electric vehicle scheme

Family friendly policies

Qualifications

• Full UK driving license required for travel.
• Ability to work in varying weather conditions.
• Understanding safety regulations and compliance.

Responsibilities

• Operate and maintain underground network infrastructure.
• Respond to and resolve customer issues.
• Participate in special projects like leakage investigations.

Skills

Communication skills

Problem-solving

Team collaboration

Job description

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Helô! We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.

Employing over 200 people, we’re a local company based in Mid & North Wales and from providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials.

We are passionate about ensuring the future well‑being of generations in our region, and within Wales as a whole, and playing our part in supporting on the well‑being goals is central to our strategy. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Working within our reactive Customer Network Operations Department you get the chance to join the Distribution Service Delivery team as a County Distribution Service Technician, where you will be responsible for the operation and maintenance of Severn Trent’s Underground Network Infrastructure.

You will be involved in a number of daily tasks set to aid the inspection, improvement and repair of our assets, such as routine maintenance on key equipment, mains cleansing & flushing, disinfection of mains, tracing mains & apparatus and identifying contamination risks.

You will also possess great communication skills as you’ll be responding to and resolving any issues raised by a customer or member of the public and first point of contact, furthermore, you’ll also be communicating with different departments within the business and working with our contract partners.

Throughout your time within this amazing team, you’ll be dedicated to providing the best possible service of potable drinking water to our customers and you’ll follow the Distribution vision Statement: “Great people working in a safe, Proactive operation and maintenance Organisation. Delivering excellent customer service at least cost.”

WHAT YOU’LL BRING TO THE ROLE

Your key accountabilities in helping us will be:

• To understand and play an important role in the delivery of the sections ODI’s and to ensure you are effectively deployed throughout the working day and keep your Supervisor / Team Leader, up to speed with any activity.
• To work to and improve safe systems of work and review working practices, methods and procedures, notify team leader / supervisor of any required alterations to procedures. You will also constantly strive to make improvements to the section with ideas being shared with Network Operations Management.
• You will actively participate in any special project assigned to the department, such as hard flushing and essentially any maintenance project of the Network system and actively engage with the leakage investigations at any level and deploy any data loggers, flow or pressure management technology.
• You’ll perform the duties of the role in compliance with statutory or regulatory standards, e.g. – hygiene, NRSWA (New Roads & Street Works Act) and environmental.
• The role will undertake the full range of duties involved in delivering an effective leakage detection service, this will include DMA (District Metered Area) ownership and validation under DMA Improvements. Trial and monitor and report on new technology and working methods with a view to implement across the business with appropriate training and support.
• Please note this role involves indoor and outdoor work in all weathers, you will need a full UK driving license as you will be required to travel to depots/bases. Furthermore, as part of this role you will also be part of a rolling 7‑week shift pattern (24/7, 365).

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Hafren Dyfrdwy, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award‑winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Hafren Dyfrdwy family.

• Salary: £ 33,186 + standby (estimated to be £ 8,000 per annum)
• 23 days holiday
• Annual bonus scheme (of up to £ 1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Electric vehicle scheme and retail offers
• Family friendly policies

WHAT’S NEXT

We can’t wait to hear from you.

If you are a motivated individual who thrives in a team‑oriented environment, we encourage you to apply for this position. Please submit your CV highlighting your relevant experience and skills. We look forward to reviewing your application.