Distribution Manager

Malmaison Belfast; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A hospitality leader in South Kensington, London is seeking a motivated Distribution Manager to oversee revenue and reservations. You'll manage communication with clients and new partners, support sales teams, and contribute to a successful culture. Ideal candidates have experience in hotel reservations, technical knowledge, and a passion for customer service. This hybrid role requires working in the office for 3 days and 2 days from home, promoting a balance between teamwork and individual leadership development.

Benefits

Generous company benefits

Qualifications

• Proven experience in a similar role preferably within reservations for hotels or serviced apartments.
• Flare for technical and systems knowledge with excellent attention to detail.
• Eligibility to work in the UK.

Responsibilities

• Focus on revenue, reservations and online distribution for hotels.
• Maintain open communications with existing clients and new partners.
• Support sales and revenue teams to perform at optimum levels.
• Supervise the rate loading process in the business.
• Stay up to date with hotel distribution technology and industry trends.

Skills

Experience in hotel reservations

Technical and systems knowledge

Attention to detail

Time management skills

Customer service passion

Team collaboration

Leadership skills

Job description

Distribution Manager - Frasers Hospitality EMEA

Salary: Competitive Salary plus generous company benefits

Location: South Kensington, London - Hybrid: 3 days in the office, 2 days working from home

This role focuses on revenue, reservations and online distribution for hotels and serviced apartments and is not related to logistics, supply chain or distribution.

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travelers, our accommodations are available for short and long stays.

We are looking for a motivated Distribution Manager to join our team at our UK Head Office. You will work closely with and report into the Head of Revenue, Reservations and Distribution, maintaining open communications with existing clients and opening channels by connecting to new partners. You will support the sales and revenue teams to perform to optimum levels, by possessing technical knowledge of multiple reservation system interfaces, managing data integration by supervising the rate loading process in the business. You will help contribute to a culture of success within the team and across the business, staying up to date with hotel distribution technology and industry trends.

What we’re looking for:

• You have proven experience in a similar role preferably within reservations for hotels or serviced apartments.
• You have a flare for technical and systems knowledge with excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.