Disrepair Supervisor

Wates; Walton-on-Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading construction firm in Walton-on-Thames is seeking a Disrepair Supervisor to join their Responsive Maintenance division. This role will involve managing maintenance services for social housing contracts, ensuring high-quality service delivery and compliance with standards. The ideal candidate should have experience in property maintenance, strong supervision skills, and a solid understanding of social housing regulations.

Qualifications

• Proven experience in property maintenance or housing disrepair required.
• Strong supervision skills necessary for leading a team effectively.
• Solid understanding of relevant legislation is essential.

Responsibilities

• Ensure high-quality service delivery through effective scheduling.
• Manage the responsive repairs function to meet performance targets.
• Oversee quality of work through inspections and KPIs.

Skills

Property maintenance experience

Supervision and leadership skills

Excellent communication skills

Problem-solving ability

Understanding of social housing regulations

Multitasking

Education

SSSTS qualification

Full UK driving licence

Job description

Overview

We're looking for a Disrepair Supervisor to join our Responsive Maintenance division, working out of our Walton-on-Thames office. You'll be supporting one of our social housing contracts, delivering reactive and some planned maintenance services to our residents.

Responsibilities

• Ensure high-quality service delivery through effective work scheduling aligned with company procedures, standards, and SLAs.
• Represent WPS at client and resident performance meetings as requested by the Operations Manager.
• Manage the responsive repairs function to consistently meet performance targets.
• Monitor and manage material costs, ensuring compliance with processes and procedures.
• Oversee quality of work via inspections, KPIs, and customer satisfaction surveys.
• Lead and develop your team, ensuring optimal staffing levels to meet service demands.

Qualifications & Skills

• Full UK driving licence
• SSSTS qualification (minimum requirement)
• Proven experience in property maintenance or housing disrepair
• Strong supervision and leadership skills
• Solid understanding of relevant legislation and social housing regulations
• Excellent communication skills, with the ability to problem‑solve, multitask, and meet tight deadlines

Other Requirements

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks. Please read more about the checks included in this process: National Security Vetting Work for Wates.

Company Values

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

EEO Statement

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.