Disrepair Lead

Goodman Masson; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading London-based Housing Association is seeking an experienced Disrepair Manager to oversee disrepair cases. You will ensure legal compliance, improve property standards, and manage contractors to deliver high-quality outcomes. The ideal candidate has a strong understanding of housing disrepair legislation, a professional qualification, and a minimum of 4 years' experience in housing management.

Qualifications

• Minimum 4 years experience delivering disrepair, stock investment or major works in social or residential housing.
• Experience managing contractors and internal teams effectively.
• Ability to develop clear action plans ensuring compliance with legal and technical standards.

Responsibilities

• Lead and manage disrepair cases from initial notification through to resolution.
• Oversee inspections, assess liability and specify appropriate remedial works.
• Conduct performance monitoring through progress checks and site inspections.

Skills

Strong understanding of housing disrepair legislation and landlord obligations

Solid technical understanding of building pathology

Strong leadership and project management skills

Education

Professional qualification (RICS, CIOB or equivalent)

NEBOSH/IOSH qualification

Job description

Are you committed to delivering safe, compliant homes and driving service excellence? A leading London-based Housing Association is seeking an experienced Disrepair Manager to oversee the end-to-end management of disrepair cases. This role is central to ensuring legal compliance, effective case resolution and a consistently high-quality resident experience. You will manage a dedicated function focused on improving property standards, reducing legal claims and delivering robust, customer-focused outcomes.

Key duties

• Lead and manage disrepair cases from initial notification through to resolution
• Oversee inspections, assess liability and specify appropriate remedial works
• Develop clear action plans ensuring compliance with legal and technical standards
• Manage contractors and internal teams, ensuring works are delivered on time, within budget and to required quality levels
• Conduct performance monitoring through progress checks, site inspections and completion sign-off
• Maintain accurate case records and produce regular performance and risk reports
• Certify valuations, variations and contractor claims within delegated authority
• Work closely with Resident Liaison Officers to ensure clear communication and a positive resident journey
• Support continuous improvement by analysing trends and contributing to preventative maintenance strategies

Client requirements

• Professional qualification (RICS, CIOB or equivalent)
• Strong understanding of housing disrepair legislation and landlord obligations
• NEBOSH/IOSH qualification and knowledge of compliance frameworks
• Solid technical understanding of building pathology and property maintenance
• Minimum 4 years experience delivering disrepair, stock investment or major works in social or residential housing