Disrepair Case Handler

Bromford; Wolverhampton; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A leading housing provider in Wolverhampton is seeking a Disrepair Case Handler to effectively manage property disrepair claims and ensure compliance with regulations. The role includes working with surveyors and legal professionals, requiring excellent communication and organisational skills. This hybrid position allows for both in-office and remote work, promoting a balanced work environment. Benefits include a competitive salary, performance bonuses, flexible working arrangements, and a personal benefits fund.

Benefits

Salary review annually

Performance bonus

Flexible working options

Personal benefits fund

27 days annual leave plus bank holidays

Pension options with employer contributions

Wellbeing support and services

Qualifications

• Organised and proactive with case management skills.
• Ability to work collaboratively across teams.
• Basic understanding of civil court procedure rules.

Responsibilities

• Manage formal property disrepair claims and notifications.
• Ensure compliance with legal reporting and timelines.
• Monitor budgets and costs for financial efficiency.

Skills

Knowledge and understanding of disrepair legislation

Strong IT and data analysis skills

Excellent communication and interpersonal skills

Job description

About the role

Contract: Permanent

Hours: 40 hours per week

Location(s): Wolverhampton

We're looking for a Disrepair Case Handler to manage formal property disrepair claims and environmental health hazard notifications from start to finish. You'll work closely with surveyors, legal specialists, and wider teams to coordinate, action, and defend claims, ensuring all statutory timescales and requirements are met.

This is a hybrid role: two days in the office (including Friday and one flexible day) and three days working from home, giving you a balance of collaboration and flexibility.

Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West - all backed by the scale and ambition of the Bromford Flagship group.

What we're looking for

We're looking for someone who is highly organised, proactive, and confident in managing multiple cases at once. You'll be able to communicate clearly and build strong working relationships across teams, while remaining calm and professional under pressure.

You’ll have:

• Knowledge and understanding of disrepair legislation.
• Awareness of repairs and maintenance service delivery.
• An understanding of landlord and tenant legislation, including leaseholder consultation requirements.
• Strong IT and data analysis skills.
• Familiarity with housing disrepair legal terminology and processes.
• Excellent communication and interpersonal skills, with the ability to work collaboratively.
• A basic understanding of civil court procedure rules.

You’ll also bring a passion for great customer outcomes and a problem-solving mindset - someone who always looks for the best and fairest resolution.

Additional requirements

• You’ll be confident working with a range of internal and external partners, including surveyors, contractors, and legal professionals.
• You’ll ensure all legal reports, data, and supporting evidence are prepared and submitted accurately and on time.
• You’ll monitor budgets and costs, helping to ensure financial efficiency and compliance.
• You’ll keep up to date with relevant legislation and policy changes, ensuring our approach remains compliant and effective.
• You’ll uphold Bromford’s values, promoting a culture of respect, collaboration, and continuous improvement.
• Be able to complete a Basic DBS check which we will provide for you

Benefits Package:

• Salary: £30,000 - £33,000 per year, with an annual salary review
• Performance Bonus: Based on individual and company-wide targets
• Flexible Working: We're happy to explore options if this is important to you
• Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
• Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
• Pension options: Choose from two pension schemes, with employer contributions of up to 10%
• Life Assurance
• Wellbeing Support - not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources.
• Retail discounts: Save money on shopping, clothing, electronics, and more
• Family Leave - supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers' leave.

At Bromford, we're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we actively welcome applications from people of all backgrounds, identities, and experiences.

We are committed to creating a workplace where everyone feels valued, supported, and able to thrive. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Closing date: 27th October 2025

We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.

If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at [e-mail] .