Disrepair and Surveying Manager

Raven Housing Trust; Reigate and Banstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing trust in the UK seeks a Disrepair and Inspections Manager to lead a team and manage complex repair projects. The successful candidate will ensure that all repairs meet statutory compliance and that customer's needs are met efficiently. Candidates should hold a CIOB, BSc in Building Surveying, or equivalent. The role offers competitive salary and benefits, alongside a commitment to a diverse and inclusive workplace.

Benefits

Competitive salaries

Flexible working and generous leave entitlement

Opportunities for learning and development

Enhanced maternity, paternity, and adoption pay

Funded health cash plan

Extensive wellbeing support

Voucher-based recognition scheme

Retail discounts

Qualifications

• CIOB or BSc in Building Surveying or equivalent is essential.
• Knowledge of the Construction or Maintenance Industry is required.
• Experience with technical qualifications or CPD is needed.

Responsibilities

• Manage a team of inspectors and provide leadership.
• Ensure surveying, inspection, and remedial works are delivered on time and within budget.
• Support the complaints procedure and resolve issues.

Skills

Knowledge and experience of the Construction or Maintenance Industry

Assertive and pro-active approach to resolving technical issues

Ability to advise on technical repairs solutions

Education

CIOB or BSc in Building Surveying or HNC/HND

RICS formal qualification or qualification in progress

Job description

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not justwhatwe do, it’showwe do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Culture Statements

• We Put Customers Firstin everything we do.
• We willAlways Be Curiousabout how we can do better.
• We work together toMake It Happen.

Want to be part of our community? We’re currently recruiting for a Disrepair and Inspections Manager to join our Performance, Planning, & Quality team.

What you’ll achieve in the role

To manage the effective delivery of complex and escalated repairs projects on time, within cost targets, and to the desired standard, working closely with internal and external stakeholders to ensure repairs and maintenance processes are managed effectively and that Raven’s Statutory Compliance liabilities are met.

Key responsibilities include

• To manage a small team of inspectors, providing leadership for the team to ensure that staff develop their skills and are supported, but that there is also a strong culture of respect, performance and productivity.
• Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, but also to include preventative inspections and works. All carried out to time, cost, quality and budget.
• To support Raven’s complaints procedure for the team and investigate and resolve complaints.
• To have responsibility for the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works.

For this role, we are looking for someone with the following

• CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent)
• Knowledge and experience of the Construction or Maintenance Industry.
• Relevant technical qualifications, or ability to progress via CPD.
• An assertive and pro‑active approach to resolving technical and people issues and identifying improvements or resolutions
• Ability to advise trade staff and contractors about technical repairs solutions
• Full, clean driving licence

Please review the job description for full criteria details.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

What Raven will offer in return

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long‑term health conditions, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at [e-mail] or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, [e-mail], or phone us on 0300 123 3399.