Dispute Resolution Officer/Administration Assistant

Society of Ticket Agents and Retailers (STAR); York and North Yorkshire; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A self-regulatory body for the live events ticket industry seeks a full-time administrative support role focused on resolving consumer disputes and managing various support functions. The ideal candidate will possess strong organisational and communication skills, being detail-oriented and able to handle multiple tasks effectively. This position is based in York, with a potential for some remote work after the probation period. Join a team dedicated to high standards of customer service and industry integrity.

Qualifications

• Detail-oriented with excellent organisational skills.
• Capable of managing multiple tasks efficiently.
• Proactive individual who can work independently.

Responsibilities

• Help resolve consumer disputes with STAR’s members.
• Manage communications and website updates.
• Coordinate various meetings and events.

Skills

Organisational skills

Attention to detail

Communication skills

Job description

STAR is the self-regulatory body for the UK live events ticket industry. Our Code of Practice sets high standards for customer service and information for members, including major ticketing companies. We also offer an approved alternative dispute resolution service.

This full-time job will be split between contributing to STAR’s role as an approved body for Alternative Dispute Resolution (ADR) alongside providing comprehensive administrative support to the work of STAR.

This role involves helping resolve consumer disputes with STAR’s members, particularly when additional resource is required in this area as well as managing communications, website updates, membership administration, and coordinating various meetings and events.

The ideal candidate will be detail-oriented, with excellent organisational skills, and capable of managing multiple tasks efficiently. This position requires a proactive individual who can work independently while maintaining a high level of accuracy and professionalism.

Based at our office in central York but, subject to agreement, a possibility of some remote working after probationary period and completion of any training.