Dispensing Optician: Clinical Expert & Customer Care

Boots; Leeds; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discretionary annual bonus

Employee discounts

Flexible benefits

Boots Retirement Savings Plan

24/7 counselling access

Job summary

Boots Opticians is seeking a qualified Dispensing Optician to deliver high-level customer care and expert advice in-store. You will provide clinical support for regulated dispensing, inspire the Optical team, and help customers select eyewear that best suits their needs.

Reporting to the Store Manager, you will ensure day-to-day operations run smoothly, remain compliant with regulations, and share your knowledge to maintain exceptional service standards for every customer.

Qualifications

• Registered with the GOC.
• Complete CPD training as part of the GOC requirement.
• Opportunity for clinical leadership and mentoring within the Optical team.
• Promote best-in-class service and compliance in-store.

Responsibilities

• Provide clinical support in store for regulated dispensing.
• Inspire the Optical team by sharing knowledge to deliver the best service.
• Listen to customer needs and offer expertise and advice.
• Help customers choose eyewear and ensure the product matches their needs.
• Support the team to deliver efficient day-to-day operations and legal compliance.
• Provide expert knowledge for patients with specialist requirements.

Skills

Customer care

Clinical advice

Team leadership

CPD adherence

Eyewear guidance

Education

GOC Registered Dispensing Optician

Job description

Boots Opticians is seeking a qualified Dispensing Optician to deliver high-level customer care and expert advice in-store. You will provide clinical support for regulated dispensing, inspire the Optical team, and help customers select eyewear that best suits their needs.

Reporting to the Store Manager, you will ensure day-to-day operations run smoothly, remain compliant with regulations, and share your knowledge to maintain exceptional service standards for every customer.