Dispensing Optician

Boots Uk; West Stow; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Retirement plan

Discretionary bonus

Enhanced parental leave

Flexible benefits

Employee Assistance Program

Job summary

Boots Opticians is seeking a qualified Dispensing Optician to deliver high‑level customer care and expert eyewear advice in store. You will report to the Store Manager and support the Optical team with skilled dispensing and clinical guidance.

The role focuses on customer service, accurate dispensing, and collaboration to ensure legal, efficient store operations while helping customers find the best eyewear solution. A commitment to ongoing CPD is essential.

Qualifications

• Registered with the General Optical Council (GOC).
• Commitment to CPD training as part of the GOC requirements.

Responsibilities

• Provide clinical support in store for regulated dispensing.
• Share knowledge to inspire the Optical team and ensure excellent service.
• Listen to customer needs and offer expert advice.
• Help customers choose eyewear and ensure best product fit.
• Support the team to deliver efficient day-to-day operations and legal compliance.
• Provide expert knowledge for patients with specialist requirements.

Skills

Customer service

Communication

Job description

What you'll be doing

As a qualified Dispensing Optician, you will be providing a high level of customer care and expert advice to make a real difference to our customers and keep them coming back. You will work in one of our stores, reporting to the Store Manager.

Key responsibilities

• Providing clinical support in store for regulated dispensing
• Inspiring your Optical team by sharing your knowledge to offer the very best service.
• Listening to the needs of customers and offer expertise and advice.
• Helping our customers to choose the correct eyewear and offer guidance to ensure our customers receive the best product suited to their needs.
• Supporting the team to deliver an efficient model day and operational processes to ensure that the business trades legally.
• Providing expert knowledge for patients with more specialist requirements.

What you'll need to have (our must-haves)

• Registered with the General Optical Council (GOC)
• Passion for your own learning and development, completing all CPD training as part of the GOC requirement.

It would be great if you also have

Ability to embrace new technologies

Where your brilliance can take you

At Boots Opticians, your clinical career can go in many directions - from clinician and non-clinical leadership roles to even owning your own Boots Opticians store through our Franchise Academy. Whatever path you choose, we'll help you get there.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday.

A bit about us

At Boots Opticians, we help everyone see what's possible, from our customers to our colleagues. We're a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us, and be brilliant with Boots.

What's next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.
Be brilliant with Boots.