Dispenser

West Suffolk Clinical Commissioning Group; Norwich; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hoveton & Wroxham Medical Centre is seeking a qualified dispenser to join the dispensary team in a busy GP practice. The role is permanent, full-time 37.5 hours per week, with a part-time option for the right candidate.

You will process prescriptions, check medicines, collect charges, manage stock, and support monthly PPS returns while ensuring patient safety and high-quality service within a multi-disciplinary team.

Qualifications

• Qualified dispenser with NVQ Level 2 is essential.
• Previous experience in a medical setting.
• SystmOne experience is desirable.
• Excellent listening, interpersonal and telephone skills.
• Ability to prioritise and work under pressure.
• Friendly, approachable and adaptable.
• Willingness to learn new skills and develop your career.
• Able to work as part of a busy GP multi-disciplinary team with initiative.

Responsibilities

• Processing all relevant prescriptions and repeat prescriptions, as authorised by GPs and prescribing nurses, where appropriate, in accordance with the good practice principles of the Dispensing Services Quality Scheme;
• Ensuring that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, to check with the authorising doctor or duty doctor;
• Collecting all due prescription charges and ensuring that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient;
• Processing dossette boxes;
• Managing the ordering of stock and stock control;
• Preparation of monthly returns to the Prescription Pricing Bureau;
• Monitoring patients’ exemption statuses;
• Sorting and disposing of unwanted/returned medication;
• Any other duties to assist in the smooth day to day running of the dispensary and surgery, as directed by the either the dispensary manager or practice manager.

Skills

NVQ Level 2

Medical setting

Listening skills

Interpersonal skills

Telephone skills

Prioritisation under pressure

Friendly and approachable

Adaptable

Flexible

Willingness to learn

Team player

Initiative

Education

NVQ Level 2

Tools

SystmOne

Job description

About the Role

Hoveton & Wroxham Medical Centre is looking to welcome someone into our dispensary team in our busy practice, to play a full and active role as part of the practice multi-disciplinary team. This permanent role is offered on a full-time basis of 37.5 hours a week. We would consider part time hours for the right candidate.

Main responsibilities of the role include:

• Processing all relevant prescriptions and repeat prescriptions, as authorised by GPs and prescribing nurses, where appropriate, in accordance with the good practice principles of the Dispensing Services Quality Scheme;
• Ensuring that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, to check with the authorising doctor or duty doctor;
  
• Collecting all due prescription charges and ensuring that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient;
• Processing dossette boxes;
• Managing the ordering of stock and stock control;
• Preparation of monthly returns to the Prescription Pricing Bureau;
• Monitoring patients’ exemption statuses;
• Sorting and disposing of unwanted/returned medication;
• Any other duties to assist in the smooth day to day running of the dispensary and surgery, as directed by the either the dispensary manager or practice manager.

About the Candidate

All applicants must be a qualified dispenser, with NVQ Level 2 - this is essential.

You will also have the following skills and experience:

• Previous experience in a medical setting;
• SystmOne experience is desirable;
• Excellent listening skills, interpersonal and telephone skills;
• Ability to prioritise and work under pressure;
• Friendly and approachable;
• Adaptable, versatile and flexible;
• The commitment to continue to learn new skills and develop your career;
• The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making;
• The ability to be adaptable and flexible in your approach;
• Excellent patient facing inter-personal communication skills;
• Willingness to provide extra cover when required.

About Us

We are a highly reputable, friendly and supportive semi-rural, dispensing, research and GP training practice operating in north Norfolk within the village of Hoveton/Wroxham, 6-miles to the north east of the fine city of Norwich. We have a growing list size of approximately 10,000 patients. We are also a member of the NN4 Primary Care Network, working closely with 5 other local practices.

From autumn 2026, Hoveton and Wroxham Medical Centre will be managing primary care services at the new Magna Medical Centre in Rackheath.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.