Dispensary Manager

Cardiff and Vale University Health Board; Bath; On-site; GBP 42,000 - 64,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking a Dispensary Manager to lead a busy, patient-centred dispensing service. You will ensure safety, quality and continuous improvement across the dispensary for the RUH site, community hospitals, and other care providers, while leading a diverse team in a fast-paced environment.

The role focuses on systems, processes and effective leadership to maintain high standards of patient safety and service efficiency, with a commitment to staff

Qualifications

• Experience in managing a busy pharmacy dispensary.
• Understanding of regulatory standards and patient safety.
• Experience in staff development and training.

Responsibilities

• Provide an effective, efficient and patient-centred dispensary service.
• Manage staff within the dispensary services, ensuring safe systems of work.
• Monitor KPIs and drive continuous improvement in service delivery.
• Develop skills, training and competencies of staff; deputise for Lead Pharmacy Technician when required.

Job description

This is an exciting opportunity to lead a busy, forward-thinking dispensary service delivering safe, efficient and patient-centred care. As Dispensary Manager, you will play a key role in ensuring the smooth running of operations, maintaining high standards of safety, quality & performance, and driving continuous improvement to meet the needs of patients and clinical teams., These are the main aspects of the job - please see the attached Job Description & Person Specification for more information.

• Providing an Effective Pharmacy Dispensary Service
• Managing Staff within the Dispensary Services
• Ensuring Safe Systems of Work & Monitoring (KPIs)
• Developing Skills, Training and Competencies of Staff
• Deputising for the Lead Pharmacy Technician - Operations, Summary To provide an effective, efficient and patient-centred pharmacy service in accordance with current legislation, accepted professional and ethical standards and clinical requirements. To be responsible for the RUH Pharmacy Dispensary services, including leading and motivating staff, providing excellent managerial leadership to ensure that the Pharmacy Dispensary provides the expected level of service to both the RUH site, Community Hospitals and other Care Providers. To ensure safe systems of work at all times, continually monitoring Key Performance Indicators (KPIs) and dynamically managing and developing the Dispensary service provision, implementing LEAN principals and best practice, in order to address the increasing demands of the service. Assess and develop the skills, training and competencies of all grades of staff working within the Dispensary and be responsible for the co-ordination of appropriate training (including student pharmacy technicians) alongside the Lead Pharmacy Technician for Learning & Development. To attend internal and external meetings and deputise for the Lead Pharmacy Technician Operations as required.
  The successful candidate will demonstrate empathy, resilience and emotional intelligence, with the ability to support and develop a diverse team and foster a positive, psychologically safe culture. A strong focus on systems, processes and continuous improvement is essential. The role involves balancing competing demands in a fast-paced environment while maintaining focus on patient safety, service efficiency and team wellbeing. The post holder will build effective relationships across pharmacy and the wider multidisciplinary team, role modelling professionalism, kindness and accountability. Applications are welcomed from individuals who care about people, take pride in high-quality processes, and want to work in a kind, flexible and high-performing team.
  We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners. By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of. We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool! Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.