Dispensary Administration Assistant

NHS; Chulmleigh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare provider in Chulmleigh is seeking a motivated individual to join as a pharmacy dispenser. Responsibilities include accurately processing prescription requests, assisting patients, and maintaining inventory levels. The ideal candidate will excel under pressure, possess strong communication skills, and work effectively in a team-oriented environment. This role offers a supportive atmosphere and opportunities for professional development.

Benefits

Blue Light Discounts

Practice team events

27 days annual leave (pro rata)

Qualifications

• Must handle prescription requests accurately and in a timely manner.
• Professionals should communicate effectively with patients and colleagues.
• Experience in pharmacy administration is beneficial.

Responsibilities

• Process prescription requests from various sources promptly.
• Assist patients with queries at the dispensary.
• Maintain stock levels and reorder supplies as necessary.
• Ensure compliance with dispensing protocols and safety regulations.

Skills

Excellent communication skills

Ability to work under pressure

Attention to detail

Teamwork

Job description

Generalpractice is a very fast paced environment, the successful candidate must beable to work under pressure, remain calm, have excellent communication skills,and a caring and compassionate nature.

Benefits include:

Option to sign up to Blue LightDiscounts

Practice team events

27 days annual leave (pro rata)

Main duties of the job

To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Any other dispensary administrative tasks and patient communications as directed by the Dispensary Lead.

Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post holder will be required to support the multidisciplinary team, ensuring the objectives of the organisation are met.

About us

At Wallingbrook we are committed to providing the highest quality of service to our patients, and our dedicated staff are vital to our success.

General practice is a very fast paced environment, the successful candidate must be able to work under pressure, remain calm, have excellent communication skills, pays strong attention to detail and accuracy and has the ability to work well within a team.

Job responsibilities

Receivingrepeat prescription requests from patients via paper copy, telephone, email andonline patient access and ensuring processed in timely manner

Communicatingeffectively and helping with patient queries at the Dispensary and answeringphone calls from patients.

Actingon any clinical & administration tasks that are sent to the dispensary andphoning patients when asked to with the information or advice from the PracticeTeam.

Maintainingstock levels of FP10s, stationary (including patient forms from NHS businessservices), dispensing bags/bottles etc. and liaising with the dispensary leadto facilitate reordering.

Collectingprescription charges in accordance with dispensary protocol.

Receivingand storing supplies of medication in accordance with dispensary StandardOperating Procedures ensuring the cold chain is maintained where applicable.

Safedisposal of returned medication ensuring that any returned controlled drugs aredealt with according to dispensary protocol.

Coordinationof courier boxes for daily site delivery

Toprovide a delivery service to our local branch surgeries, post office andhousebound patients

Maintaininga clean and safe working environment at all times.

Maintainan accurate record at all times of patient requests by adding to patentsmedical records where appropriate and ensuring an audit trail is available forfuture reference.

Maintaineffective security of the dispensary at all times.

Anyother tasks delegated by the Dispensary Lead & Practice Operations Manager.

Attendand participate in any Practice Meetings and Training Events.

Completeannually the Mandatory Training Modules assigned to your job role, and anyother training identified in appraisals.

Activelyencourage patients to reconcile medications to facilitate monthly collections.

Actupon compliance issues, liaising with the appropriate clinician.

Effectivelyliaise with external services, i.e., district nurses, to ensure prescriptionsare arranged for housebound patients when required.

Inputdata into the patients healthcare records as necessary

Supportthe PCN pharmacist, prescribing GP's and dispensary lead when required to do so

Partakein audit as directed by the lead when required

Complete opening andclosing procedures in accordance with the team rota

Person Specification

Qualifications

• Please find attached Person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.