Dispatcher / Scheduler

Pertemps; Tandridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing agency is looking for a Dispatcher / Scheduler to manage engineer schedules. You will schedule and dispatch engineers for various jobs while ensuring effective communication with all parties. Ideal candidates will have experience in scheduling and strong organizational skills. This role requires working full time, Monday to Friday, in the office.

Qualifications

• Proven experience in scheduling or diary management in technical services.
• Strong attention to detail and able to work in a fast-paced environment.
• Confident communicator, able to coordinate effectively.

Responsibilities

• Schedule and dispatch engineers for jobs.
• Manage and update engineer schedules for maximum efficiency.
• Act as main point of contact for scheduling inquiries.

Skills

Scheduling

Organisational skills

Communication

Proficiency in Microsoft Office

Tools

Scheduling systems

Databases

Job description

Job Title: Dispatcher / Scheduler - Engineers

Location: Caterham

Contract Type: Temporary - Full Time (Monday to Friday in office)

Responsibilities

• Schedule and dispatch engineers across the UK for repair, installation, and security jobs.
• Manage and update the daily and weekly engineer schedules, ensuring maximum efficiency and minimal downtime.
• Act as the main point of contact for engineers, customers, and internal teams regarding scheduling and job updates.
• Monitor progress of ongoing jobs and adjust schedules as needed to accommodate emergencies or last-minute changes.
• Ensure all job details, updates, and engineer movements are accurately recorded in the system.
• Liaise with customers to confirm appointments and provide updates on engineer attendance.
• Work closely with operations, customer service, and technical teams to ensure smooth workflow and service delivery.

Qualifications

• Proven experience in scheduling, dispatching, or diary management (preferably within engineering, technical services, or field operations).
• Strong organisational skills with excellent attention to detail.
• Confident communicator, able to coordinate effectively between engineers, clients, and internal departments.
• Comfortable working in a fast-paced, reactive environment with shifting priorities.
• Proficient with scheduling systems, databases, and Microsoft Office (Excel, Outlook).
• Knowledge of technical or engineering terminology is an advantage.