Dispatcher for Marella Cruises

V.Group; Greater London; On-site; GBP 20,088 - 33,480; Full time

Benefits offered by this job

Fluency in English

Fidelio experience (asset)

Shipboard working environment

Job summary

V.Group seeks a Dispatcher for Marella Cruises to support hotel service aboard a ship, reporting to the Engine department. The role emphasizes under supervision addressing guest and crew accommodation issues, coordinating with technical and other departments, and maintaining logs.

Qualifications

• Valid STCW95 certification.
• Strong administrative skills.
• Ability to work in a multicultural environment.
• Physically and medically fit.
• Moral integrity is required.
• Experience in an administrative position preferably in crewing, clearance or HR.
• Shipboard experience is considered an asset.

Responsibilities

• Address guest and crew accommodation or facilities issues under supervision.
• Coordinate with technical sub-departments and other onboard teams.
• Communicate and coordinate instructions between departments for smooth shipboard operations.
• Maintain detailed logs and records of defects.
• Attend passenger social events as directed by the Head of Department.
• Participate in inspections, trainings and meetings as directed by the Head of Department.
• Perform other shipboard tasks as directed by Head of Department.

Skills

Strong administrative skills

Multicultural environment

Physically fit

Moral integrity

Administrative experience (crewing/HR)

Fluency in English

Education

Valid STCW95 certification

Tools

Microsoft Office

Fidelio

Job description

Dispatcher for Marella Cruises

Department: Engine

Employment Type: Contract

Location: Shipboard

Description

Main responsibilities:

• In addition to those normal duties as outlined in the V.Ships VMS, the Dispatcher is responsible for: · Working under direct supervision of the Hotel Service Engineer to address any issues related to guest and crew accommodations or facilities.
• Working closely with all technical sub-departments and other departments onboard.
• Communicating and coordinating instructions between various departments and sub-departments to ensure the smooth operation of all shipboard activities.
• Maintaining detailed logs and records of defects.
• Adhering and complying with all company policies and procedures, manuals and directives.
• Performing duties and tasks according to above but not limited to that.

Key Responsibilities

Additional responsibilities:

• Attend passenger social events as directed by the Head of Department.
• Partake in inspections, trainings and meetings as directed by the Head of Department.
• Other shipboard tasks pertaining to departmental operations as directed by Head of Department.
• Attending trainings and office visits arranged by Ships Leisure where possible

Education/Experience/Qualifications:

• Valid STCW95 certification.
• Strong administrative skills.
• Ability to work in a multicultural environment.
• Physically and medically fit.
• Moral integrity is required.
• Experience in a previous administrative position preferably in a crewing, clearance or Human resources field.
• Shipboard experience is considered an asset.

Benefits

• Fluency in English is essential. Excellent verbal and written English skills are required. English is the working and safety language on board Silversea vessels. This also includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Other languages will be considered an asset.
• Excellent working knowledge of all Microsoft applications.
• Excellent typing skills.
• Fidelio experience would be considered an asset.