Dispatch Team Leader

Sureserve; Newmarket; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in energy services located in Newmarket is seeking a Dispatch Operations Manager. This role requires overseeing the dispatch team, managing operations, and ensuring effective coordination between engineers and clients. The ideal candidate has 3-5 years of experience in dispatching, with excellent communication skills and proficiency in dispatch software. The position offers a competitive salary starting from £27,852 plus a discretionary bonus and additional perks such as a contributory pension scheme and 29 days of annual leave.

Benefits

Contributory Pension scheme

Life assurance

29 days annual leave

Employee assistance programme (EAP)

Virtual GP service

Bike2Work scheme

Qualifications

• Minimum of 3-5 years of experience in dispatching or logistics.
• At least 1-2 years in a supervisory or leadership position.
• Knowledge of transportation regulations and safety standards.

Responsibilities

• Oversee daily operations of the dispatch team.
• Lead and supervise staff, optimizing dispatch procedures.
• Track and analyze KPIs related to dispatch activities.

Skills

Excellent communication skills

Proficiency in dispatch software

Analytical skills

Interpersonal skills

Job description

About Sureserve Energy Services Meters

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real‑time data, enabling informed energy decisions.

Purpose of the role

Responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers/partners. This role involves managing dispatch staff, optimising dispatch procedures, and maintaining effective communication with engineers, clients, and other stakeholders.

Key Responsibilities

• Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance to ensure high levels of productivity and morale.
• Oversee the dispatching of engineers/partners, ensuring that all operations are conducted efficiently and in accordance with company policies and client requirements.
• Facilitate clear and effective communication between dispatchers, engineers’ clients, and other departments to ensure seamless coordination and address any issues promptly.
• Track and analyse key performance indicators (KPIs) related to dispatch activities, identifying areas for improvement and implementing strategies to enhance operational efficiency.
• Address and resolve operational challenges, including emergencies and delays, by coordinating with relevant personnel and deploying appropriate resources.
• Ensure accurate documentation of dispatch activities, quality assurance, and other relevant information for reporting and compliance purposes.
• Provide training and development opportunities for dispatch employees to enhance their skills and knowledge, ensuring they are equipped to perform their duties effectively.

Salary

£27,852+ a discretionary bonus based on successful achievement of monthly KPI’s.

What we offer

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 29 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family‑friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
• Sureserve Benefits Hub, accessing over 1,000 retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
• Bike2Work scheme

The Individual

• Minimum of 3-5 years of experience in dispatching, logistics, or a similar role, with at least 1-2 years in a supervisory or leadership position.
• Excellent communication and interpersonal skills.
• Proficiency in using dispatch software, GPS systems, and other relevant technology.
• Analytical skills to assess performance metrics and implement improvements.
• Knowledge of transportation regulations and safety standards.

Office‑based with occasional travel to field locations as needed.

Full‑time hours working Monday – Sunday (unsociable hours)

Regular interaction with engineer, clients, and other team members via phone, email, and two‑way text.

Resonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail].

Pre‑employment Checks

Successful applicants will be subject to eligibility checks with a third party, including the right to work in the UK and DBS checks.