Dispatch Supervisor

FirstGroup Internal; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading transportation company is seeking a Station Supervisor for Gloucester Station. The role involves leading a team to deliver exceptional customer service while ensuring the safety and efficient operation of train dispatch. Candidates should possess strong communication skills and experience in a high-performing, customer-focused environment. Full training will be provided, and the position involves rotating shifts including weekends.

Qualifications

• Experience working within a customer-focused, high-performing team.
• Ability to make quick, sound decisions in fast-moving situations.
• Diligent in following operational procedures.

Responsibilities

• Lead and motivate your team to deliver exceptional customer service.
• Ensure safety of customers and colleagues at all times.
• Coordinate and oversee safe, punctual dispatch of trains.
• Provide real-time travel information and assistance to passengers.
• Maintain a clean, secure, and welcoming station environment.

Skills

Excellent communication skills

Customer-focused experience

Basic IT proficiency

Good numerical ability

Job description

Join Our Team and Make a Difference Every Day!

Are you passionate about delivering excellent customer service and leading a team to success? Do you enjoy working in a dynamic, fast-paced environment where no two days are the same?

We're looking for an enthusiastic and proactive Station Supervisor to take the lead at Gloucester Station, ensuring safe, efficient, and outstanding service for all our customers.

What You'll Be Doing?

As a Station Supervisor, you'll play a key role in the day-to-day running of the station. Your responsibilities will include:

• Leading and motivating your team to deliver exceptional customer service.
• Ensuring the safety of customers and colleagues at all times.
• Coordinating and overseeing the safe, punctual dispatch of trains.
• Providing real-time travel information and proactive assistance to passengers.
• Maintaining a clean, secure, and welcoming station environment.
• Taking ownership of issues and resolving them efficiently to keep operations running smoothly.

About You?

We're looking for someone who is:

• Passionate about people and committed to delivering a first-class customer experience.
• A confident and supportive leader who inspires others to perform at their best.
• Calm under pressure, able to make quick, sound decisions in fast-moving situations.
• Proactive, adaptable, and solutions-focused with a keen eye for detail.
• Highly safety-conscious and diligent in following operational procedures.

Skills & Experience?

To be successful in this role, you'll need:

• Excellent communication skills – both verbal and written.
• Experience working within a customer-focused, high-performing team.
• Basic IT proficiency and confidence using digital systems.
• Good numerical ability to support administrative and operational tasks.

Key Details?

• Shifts: Rotating pattern between 06:15 and 23:30, including weekends and bank holidays.
• Team: Part of a team of three Supervisors, working 1 in 3 Sundays.
• Pattern: Fixed 4‑day working pattern; annual leave calculated pro‑rata.
• Travel: You must be able to travel to and from the station outside of public transport hours.

What to Expect?

• After submitting your application, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi‑Tasking Test (recommended on a laptop/computer).
• Successful candidates will be invited for a competency-based interview tentatively scheduled for the week commencing 08 December.
• Successful applicants will need to pass a medical assessment including a colour vision test and drug and alcohol screening.
• Full training will be provided, including a 3‑week training programme in Swindon.

For further information about the role contact Chloe Coglan, Station Manager at [e-mail]

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]

Our Commitment to Inclusion:

We all belong to GWR. We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!