Dispatch Supervisor

Great Western Railway; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading railway service provider in the UK seeks a Station Supervisor to lead a team in delivering exceptional customer service. Responsibilities include ensuring safety, coordinating train dispatch, and maintaining station cleanliness. Ideal candidates will possess strong communication skills and a commitment to a first-class experience. This role features rotating shifts and opportunities for career growth within a dynamic environment.

Benefits

Health Cash Plan

Gym discounts

Pension

Free GWR Travel pass

Costco membership

Retail discounts

Qualifications

• Passionate about delivering first-class customer service.
• Confident leader who inspires team performance.
• Calm under pressure with quick decision-making abilities.
• Proactive and detail-oriented with a focus on solutions.
• Diligent in following safety procedures.

Responsibilities

• Lead and motivate the team for exceptional service.
• Ensure customer and colleague safety at all times.
• Coordinate the safe dispatch of trains.
• Provide real-time travel information to passengers.
• Maintain a clean and secure station environment.

Skills

Excellent communication skills

Customer service experience

Basic IT proficiency

Good numerical ability

Job description

Join Our Team and Make a Difference Every Day!

Are you passionate about delivering excellent customer service and leading a team to success? Do you enjoy working in a dynamic, fast‑paced environment where no two days are the same?

What You’ll Be Doing?

As a Station Supervisor, you’ll play a key role in the day‑to‑day running of the station. Your responsibilities will include:

• Leading and motivating your team to deliver exceptional customer service.
• Ensuring the safety of customers and colleagues at all times.
• Coordinating and overseeing the safe, punctual dispatch of trains.
• Providing real‑time travel information and proactive assistance to passengers.
• Maintaining a clean, secure, and welcoming station environment.
• Taking ownership of issues and resolving them efficiently to keep operations running smoothly.

About You?

We’re looking for someone who is:

• Passionate about people and committed to delivering a first‑class customer experience.
• A confident and supportive leader who inspires others to perform at their best.
• Calm under pressure, able to make quick, sound decisions in fast‑moving situations.
• Proactive, adaptable, and solutions‑focused with a keen eye for detail.
• Highly safety‑conscious and diligent in following operational procedures.

Skills & Experience?

To be successful in this role, you’ll need:

• Excellent communication skills – both verbal and written.
• Experience working within a customer‑focused, high‑performing team.
• Basic IT proficiency and confidence using digital systems.
• Good numerical ability to support administrative and operational tasks.

Key Details?

• Shifts: Rotating pattern between 06:15 and 23:30, including weekends and bank holidays.
• Team: Part of a team of three Supervisors, working 1 in 3 Sundays.
• Pattern: Fixed 4‑day working pattern; annual leave calculated pro‑rata.
• Travel: You must be able to travel to and from the station outside of public transport hours.

What to Expect?

• After submitting your application and passing the online Situational Judgement Test, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi‑Tasking Test (recommended on a laptop/computer).
• Successful candidates will be invited for a competency‑based interview tentatively scheduled for the week commencing 08 December.
• Successful applicants will need to pass a medical assessment including a colour vision test and drug and alcohol screening.
• Full training will be provided, including a 3‑week training programme in Swindon.

About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK’s newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it’s a relaxing, efficient, and enjoyable experience. That’s why we’re looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share‑saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion?

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

GWR has achieved its highest customer satisfaction in over 20 years – 92 %, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!