Dispatch & Stores Technician

Emerson Ltd; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Crawley seeks a Delivery Technician. Responsibilities include managing dispatches, preparing shipping paperwork, and tracking deliveries, ensuring high-quality and compliance standards. Ideal candidates are customer-focused, familiar with delivery processes, and possess strong communication skills. Competitive benefits offered.

Benefits

Private Medical cover

Employee Assistance Program

Employee Resource Groups

Qualifications

• Extensive experience of standard store and delivery processes.
• Good awareness of health and safety.
• Ability to meet deadlines.

Responsibilities

• Accurately pick stock items as per customer requirements.
• Prepare shipping paperwork and manage compliance records.
• Pack boxes, organize collections, and track deliveries.

Skills

Customer-focused

Multi-tasking

Excellent communication skills

Tools

PC skills

Job description

The Delivery Technician, working closely with the Customer Care team, will prioritize, handle, and implement all dispatches from the PUK factory. This role supports business growth, exceeds customer expectations, and maintains excellent quality and trade compliance.

Responsibilities

• Accurately pick stock items in accordance with outgoing paperwork, ensuring conformance to customer requirements.
• Prepare shipping paperwork, including customs documentation, using prepared templates, meeting deadlines, completing records, and understanding quality and compliance records.
• Pack boxes and organize collections.
• Liaise with various carriers used for delivery to customers up to the point of delivery.
• Track deliveries and handle any import clearance delays.
• Use the company computer systems to maintain accurate records and carry out stock transfers or adjustments.
• Be prepared to undertake any internal or external training as required.
• Remain flexible with working hours during periods of heavy workload.
• Deal with dispatches by post or courier.
• Proactively contribute to crafting a good team environment.
• Anticipate and overcome obstacles in performance of duties.
• Be resilient, optimistic, and open to change.
• Train and supervise Junior Delivery Technicians.

Customer‑focused with the capability to efficiently and accurately handle complex tasks. Adjust communication content and style to meet the needs of diverse collaborators; familiar with working under deadlines in a target‑driven environment; self‑motivated with a positive can‑do demeanour, reliable, and comfortable in a changing environment.

Qualifications

• Extensive experience of standard store and delivery processes.
• Good awareness of health and safety.
• Ability to multi‑task and meet deadlines.
• PC skills commensurate with the requirements of the post.

Preferred Qualifications

• Excellent communication skills, both verbal and written.

About Emerson

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives, promoting ongoing career development and inclusive culture. Our commitment to employee well‑being includes competitive benefit plans such as Private Medical cover, an Employee Assistance Program, Employee Resource Groups, and recognition initiatives.