Dispatch Coordinator

Metro Supply Chain Group; Kingswear; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading supply chain solutions provider is seeking a Dispatch Coordinator to manage order creation and execution. This role involves daily communication with customer service and driver teams, planning routes, and managing schedules. Ideal candidates will demonstrate flexibility, strong organizational skills, and experience with TruckMate. Competitive benefits package is offered including medical coverage and retirement savings.

Benefits

Medical, dental, and vision coverage

Life and disability insurance

Wellness programs

Retirement Savings Program

Company team wear allowance

Employee Appreciation Day

Company sponsored social events

Community volunteering

Qualifications

• Flexibility to support vacation coverage and volume demands.
• Strong MS Office and experience using TruckMate preferred.
• Experience in Transportation Management is a plus.
• Proven organizational skills and attention to detail.
• Ability to work effectively independently and in a team.

Responsibilities

• Responsible for daily execution of order creation and updates.
• Communicate daily with customer service and driver/helper teams.
• Plan routes and assign orders for next day.
• Manage the day off rotation of the driver/helper teams.
• Generate paperwork for warehouse to stage runs.
• Work with Customer Service to cover same-day requests.

Skills

Flexibility to work beyond end of day

Strong MS Office skills

Experience using TruckMate

Organizational skills

Analytical skills

Problem-solving skills

Multitasking skills

Oral communication skills

Written communication skills

Time management

Tools

TruckMate

Job description

JOin our team

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Role:

The Dispatch Coordinator is responsible for the daily execution of order creation, assignment and updates. This role will communicate on a daily basis with our customer service group and the driver/helper teams. Also, actively engaged in daily internal planning sessions towards workload balancing and process execution. Team members will share the responsibilities listed below on a daily basis, contributing as needed based on business and shift requirements.

Key Responsibilities include:

• Order entry / creation in TruckMate
• Plan routes for next day, working with other dispatch team members to find synergies
• Assign orders to trips in City Dispatch, and sequence the schedule
• Manage the day off rotation of the driver / helper teams
• Generate paperwork for the PM warehouse team to stage runs
• Work with Customer Service to cover same day requests, and confirm availability to cover all requests
• Xerox Customer Import as required

• Other duties as required

Qualifications include:

• Flexibility to work beyond end of day to support vacation coverage and volume demands
• Strong MS Office and experience using TruckMate an asset
• Experience in Transportation Management would be an asset
• Proven organizational skills and attention to detail
• Strong analytical, problem solving and multitasking skills
• Solid oral and written communication skills
• Ability to work effectively independently and in a team environment
• Ability to prioritize and manage time effectively
• Work well under pressure
• Demonstrates SCI Core Values – Client Intimacy, Innovation, Teamwork Founded on Open & Honest Communication and Accountability for Excellence in Results

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.