Dispatch Allocator

Newrest; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aviation service provider in the United Kingdom is looking for a Dispatch Allocator to manage inbound and outbound flight schedules. You will ensure that flights leave fully prepared and on time while supporting the Transport Team in their daily operations. The role requires excellent communication and teamwork skills, with at least a year of experience in catering being desirable. This is a fast-paced role demanding a professional approach and attention to detail.

Benefits

Free meals

On‑site parking

Life Assurance of two times basic salary

Income Protection Scheme

Full training and uniform

Employee Assistance Program

Free online health and wellbeing support

28 days holiday (inclusive of UK Bank Holidays)

Qualifications

• Minimum 1 year’s experience in catering (desirable).
• Good verbal, written and spoken communication skills.
• Customer service eye for detail.

Responsibilities

• Ensure off dock schedules are met.
• Liaise with airlines and handling agents.
• Conduct primary security checks of airline equipment.

Skills

Excellent communication skills

Teamwork

Customer service skills

Good literacy skills

Job description

Publicado el 10 / 12 / 2025

Get the Flight out, manage Inbound and Outbound Flight Schedules and Drivers!!!

Help us get flights ready! We are looking for a Dispatch Allocator you will work in a fast-paced aviation environment and help ensure every flight leaves fully prepared and on time. You will support the Transport Team in managing the daily operation, taking ownership and accountability for meeting operational objectives and targets. Co‑ordinating inbound / outbound flight schedules and routing to drivers.

Title: Dispatch Allocator

Reports to: Transport Shift Managers / Transport Manager

Shifts: Rotating, Nine and half hour Shifts, 5 on 3 off

Hours: Various start times from 4am

Rate: £18.89 per hour

Location: London Gatwick

Benefits

• Free meals
• On‑site parking
• Life Assurance of two times basic salary
• Income Protection Scheme
• Full training and uniform
• Employee Assistance Program
• Free online health and wellbeing support
• Pensions and Income Protection Schemes
• Year‑round access to virtual GP Service
• Employee Discounts (also open to friends and family)
• 28 days holiday (inclusive of UK Bank Holidays), increasing with length of service

Responsibilities

• Ensure off dock schedules are met
• Ensure all inbound flights are de‑catered and departing flights are catered in time to meet current SLAs
• Liaise with airlines and their handling agents to ensure all departure times and current SLAs are met
• Ensure block plans are checked and updated for following day / weeks flights
• Ensure block plans are followed and updated, allocating Driver and TSA teams to meet departure times and SLAs
• Ensure all dispatch documentation follows CAA and DFT regulations
• Ensure the correct vehicles are allocated for each requirement
• Print tickets when out of hours aircraft or flight changes happen
• Liaise with all departments in the event of aircraft or flight changes
• Maintain full and clear operational logs
• Ensure COSHH and HACCP are always adhered to
• Conduct primary security checks of airline equipment in accordance with CAA and DfT regulations
• Conduct vehicle security searches in accordance with CAA and DfT regulations
• Always interact with colleagues and clients on site in a professional manner
• Comply with all unit Corporate, Social, Responsibility initiatives
• Ensure awareness and compliance with QHSE policies & procedures

Essential Skills

• Minimum 1 year’s experience in catering (desirable)
• Excellent communication, teamwork and customer service skills
• Good literacy skills, verbal, written and spoken
• Customer Service eye for detail and communication competence